Matchday IT Support Assistant (Casual)

Overview

The Arsenal Foundation is recruiting a casual Matchday IT Support Assistant to help the IT Service Desk deliver prompt first-line technical assistance at Highbury House and Emirates Stadium in London. The role focuses on keeping matchday technology running smoothly and supporting wider IT operations as needed.

What you'll do

• Handle first-line support queries and work through issues involving hardware, software, and network connectivity.
• Prepare, configure, install, and deploy new computers, workstations, and related cabling to the required standard.
• Support the tracking, auditing, and maintenance of user devices and stock while keeping records accurate and current.
• Provide help for ad hoc events, hardware rollouts, and desk relocations, including work outside normal hours when required.
• Check matchday IPTV and digital signage screens, confirm content is displaying correctly, flag faults, and carry out basic troubleshooting.

What we're looking for

• A genuine enthusiasm for technology and a willingness to learn and develop.
• Basic understanding of computer hardware, software, and networking concepts.
• Strong troubleshooting ability and a logical approach to solving technical problems.
• Clear, professional communication and a customer service mindset.
• Flexibility to support matchdays, events, and occasional out-of-hours work.

About the organisation

The organisation describes itself as one of the best-known clubs in world football, with a strong legacy and a history of success. It also highlights a commitment to community, teamwork, progress, and doing the right thing.

Safeguarding and checks

Successful candidates must complete a DBS check and any other required background checks before employment begins. The level of DBS check may be basic, standard, or enhanced depending on the role’s duties.

Equal opportunity and disability support

The club promotes equality, diversity, and inclusion through its Arsenal for Everyone commitment. Applications from people with disabilities and long-term health conditions are encouraged. Candidates who meet the Equality Act 2010 definition of a disabled person may be able to request an interview under the Disability Confident Scheme, and any disability or health information shared will not be used in hiring decisions. Reasonable adjustments to the recruitment process can also be requested.

Application notes

The closing date for applications is Friday 10th July 2026. The employer may close the vacancy earlier if there are many applicants, so early submission is recommended. Application updates will be sent by email, so spam and junk folders should be checked regularly.

Additional information

Business area: Technology, Data and Analytics. Role area: IT Service Desk. Location: Highbury House and Emirates Stadium. The position is offered on a casual basis.