Manager/Assistant Manager - Quality

About Bharti Airtel Foundation

Bharti Airtel Foundation, the philanthropic branch of Bharti Enterprises established in 2000, is dedicated to empowering underprivileged children and youth in India. Collaborating closely with government bodies, policymakers, corporations, communities, and the public, it develops educational programs aimed at holistic development and creating employable citizens who are socially committed.

Role Purpose

This position focuses on enhancing organizational performance by driving process excellence, improving operational efficiency, implementing digital transformation, and elevating the user experience. The incumbent will identify improvement prospects, lead cross-departmental initiatives, utilize Lean methodologies, apply data analytics, and ensure sustainable solution deployment.

Key Responsibilities

• Evaluate business workflows to spot inefficiencies, improvement opportunities, and gaps in user experience.
• Manage cross-functional improvement projects from inception through implementation to benefits realization.
• Perform root cause analyses and support development of corrective and preventive measures.
• Spot and advance process automation and digitization prospects.
• Examine performance metrics, create dashboards, and deliver actionable insights to stakeholders.
• Formulate and uniform standard operating procedures, process documentation, and best practices.
• Encourage a continuous improvement culture by coaching, facilitating, and engaging stakeholders.

Required Qualifications and Experience

• Postgraduate degree with relevant exposure in Quality, Process Excellence, Continuous Improvement, or Operational Excellence roles.
• A minimum of 10 years' experience within process or operational excellence domains.

Key Skills and Competencies

• Proven ability to spearhead process improvements, digitization, and transformation projects.
• Strong skills in project management, including planning, stakeholder engagement, execution, and monitoring.
• Knowledge of Lean principles, Operational Excellence frameworks, and structured problem-solving techniques.
• Competent in data analysis, dashboard creation, and delivering concise recommendations to stakeholders.
• Experience with assessing and enhancing user/customer experience.
• Proficient in MS Excel and PowerPoint; familiarity with BI and analytics platforms such as Power BI or Tableau is advantageous.
• Excellent communication, facilitation, and stakeholder management abilities.