Manager, Client Services

About The Role

The Coca-Cola Company seeks a Manager for Client Services to lead efforts in sales support operations, focusing on enhancing collaboration among Sales, Operations, and customers. This role is pivotal in driving operational excellence and customer-first solutions, facilitating projects that improve processes and build effective partnerships.

Key Responsibilities

• Direct a team of Project Managers, aligning their efforts with Sales Support goals while encouraging coaching and development.
• Serve as the primary liaison coordinating project activities among Sales, Operations, and customer stakeholders to ensure delivery meets quality and timing expectations.
• Analyze performance metrics from tools like Thirsty, Power BI, and Quickbase to inform continuous process enhancements.
• Develop and implement training and onboarding programs to increase team skills and improve operational efficiency.
• Lead initiatives to optimize processes and automate workflows, aiming to reduce costs and increase efficiency within Sales Support.
• Oversee resource management including planning, capacity allocation, and budget monitoring to fulfill business demands.
• Foster strong cross-functional relationships to support customer-focused strategies and internal collaboration.
• Apply strategic thinking to prioritize projects that translate business objectives into tangible improvements.
• Utilize dashboards to track operational goals and maintain accountability for team and business performance.
• Support execution of priorities that streamline operations, automate transactions, and invest in the workforce.

Required Qualifications

• Bachelor’s degree in Business Administration, Communications, Logistics, Supply Chain, or equivalent practical experience.
• Minimum 3 years in customer-facing roles demonstrating a focus on service and operational understanding.
• At least 1 year of leadership experience managing teams, including virtual or frontline environments.
• Proven ability to build and influence relationships across Sales, Operations, and other departments.
• Strong problem-solving skills with proficiency in interpreting data dashboards and implementing performance improvements.
• Familiarity with FSOP sales processes, supply chain for equipment, vending operations, and order management tools.
• Competence in digital tools, including Power BI and workflow management software.
• Experience applying project management methodologies in operational contexts.
• Enterprise-focused mindset encouraging collaboration and agility to meet shared goals.
• Effective communicator skilled in fostering partnerships across diverse internal teams.

Benefits & Culture

• Opportunity to influence operational transformations and impact customer engagement significantly.
• Access to advanced tools and resources to build capabilities in automation, process improvement, and analytics.
• Chance to contribute to business performance and customer satisfaction initiatives across North America.
• Supportive environment promoting professional growth and leadership development within Sales Support.

Additional Details

Work location is Atlanta, GA, United States. Travel is expected between 0-25%. This role does not offer visa sponsorship; only candidates authorized to work in the U.S. without company sponsorship may apply.

Base salary ranges from $103,000 to $121,000 annually, varying by location and experience. A comprehensive benefits package is included. Annual incentive target at 15% market-based reference. Long-term incentives may range from 0% to 20% depending on role and performance.

Equal Opportunity Statement

The Coca-Cola Company is committed to fostering an inclusive workplace and embraces diversity. Employment decisions are made without discrimination based on protected classifications such as race, sex, age, or disability.