Live Casino Scheduling Officer

Company Overview

Eeze is a Malta-headquartered technology company, active since 1999, specialising in pioneering online gaming solutions globally. With strong ties to the growth of the online gambling sector, Eeze boasts a team of over 900 industry specialists across Europe focused on innovating within the international B2B Slots and Live Casino market.

Role Purpose

The Live Casino Scheduling Officer ensures uninterrupted live dealer gaming operations within a studio setting. Collaborating with floor teams, the role involves orchestrating dealer and support staff schedules and rotations to maintain continuous 24/7 casino functionality, all while strictly upholding anti-collusion rules. This position is vital in sustaining the operation of every table and workstation around the clock, aligned with organizational demands.

Responsibilities

• Create and oversee tables' and workstations' rotation rosters for all shifts covering Floor Operations and Service Teams, maintaining fairness and compliance with anti-collusion standards.
• Build and sustain cooperative relations with Team Managers and Floor Operations, ensuring smooth communication related to scheduling adjustments, emergencies, and substitutions.
• Evaluate the effects of any intra-shift rotation alterations; resolve conflicts collaboratively and secure necessary replacements.
• Maintain precise documentation of shifts, breaks, and hours worked; forecast staffing requirements using data and trend analysis.
• Generate regular and occasional reports for management review.
• Execute additional tasks as assigned by the company.

Qualifications and Skills

• Formal education such as a diploma or degree in Business Administration, Human Resources, Hospitality Management, or analogous disciplines.
• Demonstrated competence in workforce scheduling, preferably with experience in live casino or iGaming settings.
• Proficiency in medium to advanced Microsoft Excel for managing complex shift schedules and generating reports.
• Strong multitasking ability combined with quick decision-making for handling unforeseen absences and shift disruptions.
• Knowledge of labor laws, shift management regulations, and adherence protocols.
• Willingness and ability to work rotating shifts including overnight hours in a round-the-clock environment.
• Excellent interpersonal aptitude for mitigating scheduling conflicts and addressing staff concerns tactfully.
• Clear and effective communication skills, both oral and written, to liaise efficiently among dealers, supervisors, and departments.
• Attributes such as attention to detail, patience, supportiveness, and a methodical approach to training and team collaboration.

Employee Benefits

• Engaging and collaborative workplace culture emphasizing team dynamics.
• Opportunities for professional growth and skill enhancement.
• An inclusive environment where employees' input is valued.
• Annual leave entitlement of 24 days plus statutory public holidays.
• Paid birthday leave during birth month.
• Competitive compensation package.
• Risk protection benefits including Private Medical Insurance and Life Assurance valued at double annual salary.
• Annual Wellness Allowance to support health and wellbeing.
• Team-building events and monthly meal allowances.
• Limited parking availability and local discounts.