Lead UX/UI Designer

Position Summary

We seek an experienced Lead UX/UI Designer to oversee and enhance the comprehensive customer experience across a sophisticated digital ecosystem. The key focus is to integrate user experience excellence, consistent customer journeys, and optimized conversion rates into the design and delivery of solutions.

Core Responsibilities

• Leverage deep expertise in UX/UI design to influence decisions, mentor junior colleagues, and support team growth.
• Proactively identify dependencies and implications within complex projects, contribute to cross-team initiatives, and lead improvements in processes and deliverables.
• Operate independently within structured frameworks, referring to guidance when handling complex or ambiguous tasks.
• Develop and drive a comprehensive user experience vision across digital platforms that ensures consistency, usability, and alignment with both customer and business requirements.
• Engage with stakeholders to thoroughly understand user challenges, expectations, and behaviors throughout the customer journey.
• Translate organizational objectives into clear strategies covering UX, customer experience, and conversion rate optimization, aiming to boost engagement and satisfaction.
• Serve as a principal resource on user experience matters, driving adherence to best practices and consistency across teams.
• Plan and execute various user research approaches such as interviews, usability tests, and surveys to obtain actionable insights on user behaviors and needs.
• Stay current with UX industry trends, particularly in travel and digital domains, to innovate and improve interaction methods.
• Articulate a coherent UX strategy balancing user needs, business priorities, and technological possibilities.
• Create and maintain a shared repository of user insights to guide product and experiential choices.
• Deliver clear, structured presentations of research findings and recommendations to stakeholders and product owners.
• Design and enhance customer journeys and interaction flows that provide seamless, intuitive experiences.
• Contribute hands-on to UX design tasks including wireframing, prototyping, and conceptualizing experiential models.
• Collaborate closely with product managers and engineers to ensure alignment of user experience with business goals and technical feasibility.
• Employ iterative testing and user feedback to steadily refine experience quality.
• Define and monitor critical KPIs linked to user engagement and conversion performance.
• Identify areas for improvement in customer journeys and digital outcomes, designing and facilitating experiments such as A/B testing to validate enhancements.
• Champion consistent, high-quality user experience standards across products and channels, nurturing scalable design solutions and reusable components.
• Identify UX risks early and assist in mitigation to preserve experience quality.
• Foster collaboration with diverse teams and promote user-centered design thinking to align strategies with business goals and customer expectations.
• Communicate UX priorities and insights effectively to relevant stakeholders, ensuring shared understanding and support.

Candidate Profile

• Holder of a degree in Design, Human-Computer Interaction, Digital Technologies, Business, Psychology, Marketing, or equivalent experience.
• Proven track record in UX, customer experience, digital product design, or web optimization.
• Experienced in conducting and interpreting user research to drive impactful design enhancements.
• Skilled in prototyping, journey mapping, and usability evaluation methodologies.
• Familiarity with testing methodologies such as A/B testing and usability studies.
• Excellent collaboration, communication, and problem-solving capabilities.
• Data-oriented mindset with competence in analyzing analytics and performance metrics.
• Industry experience in travel, e-commerce, or related sectors is advantageous but not required.
• Proficiency in English is required; additional language skills like Arabic are beneficial.

What We Offer

• An impactful mission powering the future of travel.
• A global, diverse corporate culture and footprint.
• Continuous learning opportunities through multiple channels and interactions.
• A supportive, caring work environment promoting career growth and well-being.
• Comprehensive compensation including salary, bonuses, and health benefits.
• Flexible working arrangements to enable optimal performance.
• A commitment to diversity, fairness, and inclusivity.
• Dependable company with strong trust-based relationships among partners, customers, and employees.

Diversity and Inclusion

The organization advocates for diversity and inclusion, striving to foster a culture where all employees can thrive regardless of background, gender, ethnicity, age, or abilities. Equal opportunity employment is ensured with no discrimination based on protected characteristics.

Important Notice

Beware of fraudulent recruitment scams as this company never requests payments or financial information during hiring processes. All legitimate communications are via official company channels only.