Last Mile Support Officer

Role Overview

The Last Mile Support Officer is responsible for managing the full lifecycle of rider administration and asset management while ensuring compliance and operational support on-site.

Key Responsibilities

• Oversee the complete onboarding and offboarding processes for riders including document collection and verification such as IDs, contracts, and licenses.
• Collaborate with vendors and internal departments to handle rider replacements or updates.
• Manage issuance, tracking, and recovery of rider assets like devices, uniforms, fuel cards, and vehicle keys while maintaining accurate records and reporting inconsistencies to asset control and supervisory teams.
• Maintain petty cash at site level to cover rider necessities such as fuel or repairs, ensuring proper accounting and adherence to cash handling policies through detailed expense submissions.
• Support leased vehicle onboarding, coordinate with drivers, log usage details, accident reports, and orchestrate vehicle transfers per established standard operating procedures.
• Brief riders on policy and compliance updates; prepare and submit daily reports covering onboarding statuses, asset movements, financial usage, and incident reports.
• Serve as the main contact for rider administrative support during shifts, liaising with safety, facility, and profit and loss teams to address escalations and cross-functional requirements.
• Provide backup support during officer absences or periods of high demand.
• Adhere strictly to company policies and procedures to maintain operational consistency and control.
• Engage proactively in identifying continuous improvement opportunities to increase efficiency and uphold the company’s values and a high-performance work culture.

Experience & Knowledge

• Minimum of two years in roles focused on fleet administration, human resource support, or operational coordination.
• Experience with onboarding processes, document management, and petty cash handling best practices.
• Detail-oriented approach with strong accuracy and documentation skills.
• Effective communication and coordination capabilities.
• Competent in Microsoft Office suite and familiar with using reporting tools.

Educational Requirements

Possession of a Higher Diploma in Logistics, Business, or closely related disciplines is required.