- 경험
- 1~2년
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 17시간 전
- 작업 모드
- 사무실에서
- 재개하다
- 신청 시 필수 사항
직무 설명
About NavVis
NavVis is a global leader in cutting-edge reality capture and digital factory technologies. Serving prominent manufacturers and laser scanning professionals worldwide, NavVis develops tools that convert physical spaces into photorealistic digital twins, streamlining operations and enabling smarter decision-making. With a diverse, international team over 300 strong from around 60 nationalities, NavVis combines startup agility with enterprise stability, fostering an inclusive environment that values trust, collaboration, and personal growth.
Role Overview
As an IT Support Specialist based in the Greater Munich Metropolitan Area, you will play a crucial role in maintaining NavVis's internal IT infrastructure and delivering hands-on technical support to employees. You are expected to be onsite at least four days per week, serving as the initial contact for technical issues and service requests. Working within the Service Delivery subteam, you will manage daily IT operations, provide service desk support, troubleshoot incidents, and assist in the deployment and maintenance of IT solutions.
Key Responsibilities
- Respond efficiently to employee IT requests, diagnose problems, and determine appropriate technical solutions using the IT Service Desk platform.
- Maintain company PCs, peripherals, and printers ensuring full functionality and compliance with standards.
- Keep the IT Asset Management system current and accurate.
- Prepare and configure hardware, software, and licenses for new hires and current staff.
- Troubleshoot hardware, software, and network issues across a range of devices including PCs, mobile phones, and network equipment.
- Create and regularly update documentation related to service delivery processes and solutions for team accessibility.
Qualifications and Skills
- 1-2 years of professional experience in IT support or a related technical field.
- Practical experience using JIRA Service Desk for handling tickets and service requests.
- Basic administration skills with Active Directory and Microsoft 365.
- Working knowledge of Linux command line and familiarity with Azure AD environments.
- Strong problem-solving capabilities in diagnosing and resolving technical issues involving hardware, software, and networking components.
- Fluent business-level English communication skills.
Benefits and Perks
- 30 days of paid annual leave to encourage work-life balance.
- Subsidized access to fitness and wellness facilities through EGYM Wellpass.
- Deutschlandticket subsidy promoting sustainable public transportation commuting.
- Flexible working hours and a hybrid work environment to support personal scheduling needs.
- Comprehensive visa and relocation assistance for international applicants.
- Bike leasing program via JobRad supporting eco-friendly mobility.
- Competitive salary reflecting experience and skill level.
- Employee referral bonus up to 4000 EUR.
- Financial support for local language classes to aid cultural integration.
Diversity and Inclusion
NavVis values diversity and is committed to an inclusive workplace where individuals from all backgrounds can succeed. The company does not discriminate based on race, gender identity, sexual orientation, nationality, religion, disability, or other identities and strongly encourages all qualified candidates to apply. Assistance is available during the recruitment process for applicants with disabilities upon request.