IT Support Specialist

Role overview

CX-Dubai is seeking a part-time, remote IT Support Specialist to assist internal teams and event stakeholders with day-to-day technical needs. The position centers on keeping users productive by resolving common tech issues and supporting the tools used for virtual events and workshops.

What you will do

• Handle incoming help desk requests and provide timely technical assistance to users.
• Identify and fix issues related to desktop hardware, software, and general system performance.
• Support collaboration and communication platforms used for online events and workshops.
• Investigate and resolve access, connectivity, and login-related problems.
• Prepare technical setups for virtual sessions so online events run smoothly.
• Record support cases, document resolutions, and keep service notes up to date.
• Escalate more complex technical problems when they require additional expertise.
• Work with other team members to help maintain dependable IT operations.

Skills and experience preferred

• Strong background in technical support and help desk operations.
• Ability to troubleshoot hardware, software, and network-related issues.
• Practical experience with desktop computers, operating systems, peripherals, and common productivity software.
• Basic understanding of IT concepts such as access control, security practices, and collaboration tools.
• Clear communication, a service-oriented approach, and the ability to work independently in a remote setup.
• Good time management and the ability to stay organized while handling multiple requests.
• Experience with virtual events, videoconferencing tools, ticketing systems, or CRM platforms is a plus.
• A diploma or degree in Information Technology, Computer Science, or a similar field, or equivalent hands-on experience, is preferred.

Additional information

This is a part-time remote role based in the United States. The compensation field was not specified in the source material.