IT Support Engineer

About the Company

Workscapes, Inc. is a commercial interior solutions firm focused on office furniture, flooring, modular walls, and acoustical products. With four Florida offices and a collaborative team of experienced professionals, the company is recognized for creating high-quality workplace environments and delivering a strong client experience. Its culture is centered on people and guided by values of passion, adaptability, dedication, coachability, and dependability.

Role Summary

The organization is looking for an IT Support Engineer who enjoys troubleshooting, strengthening systems, and providing responsive support to employees. This role offers the chance to move beyond standard help desk work and gain practical exposure to Microsoft 365 administration, Entra ID, Intune, endpoint management, identity and access management, and broader enterprise technology operations.

Key Responsibilities

• Act as a main technical contact for staff across multiple Florida locations.
• Handle escalated issues involving hardware, software, networking, and Microsoft 365.
• Manage employee onboarding and offboarding, account setup, and device rollout.
• Support Microsoft Entra ID, Intune, MFA, SSO, Teams, SharePoint, OneDrive, and Outlook.
• Administer and resolve issues with Windows 11 devices, printers, mobile devices, VPN connections, and cloud-based applications.
• Oversee endpoints using NinjaOne and other management platforms.
• Assist with Meraki firewalls, switches, and wireless access points.
• Work with security and systems administration teams on complex issues and projects.
• Develop and keep current technical documentation, knowledge base content, and support workflows.
• Spot repeated issues and suggest process or system improvements to improve reliability and user experience.

Additional Responsibilities and Values

• Operate in line with the company’s guiding principles: passionate, adaptable, dedicated, coachable, and dependable.

Travel and Work Conditions

This role is based in office environments and requires occasional travel to Florida office locations, averaging 1-2 trips per month.

What We’re Looking For

• At least 2 years of experience in IT support, systems support, or service desk roles.
• Previous work supporting Microsoft 365 environments.
• Practical experience with Entra ID, Intune, MFA/SSO, Windows 11, Dell/HP hardware, VPNs, wireless networking, and endpoint management.
• Experience with RMM tools such as ConnectWise and NinjaOne.
• Familiarity with Meraki firewalls, switches, and wireless access points.
• Strong problem-solving ability and a customer-focused approach.
• Clear communication skills for working with both technical and non-technical users.
• Associate degree, technical certification, or equivalent practical experience preferred.

Preferred Qualifications

• Microsoft certifications such as MS-900, MD-102, AZ-900, SC-900, or similar.
• Security+, Microsoft Security, or other cybersecurity-related certifications.
• Experience managing SharePoint Online and Microsoft 365 collaboration tools.
• Exposure to endpoint security and device management platforms.
• Background supporting multi-location organizations and remote teams.
• Knowledge of cybersecurity frameworks such as NIST 800-171 and NIST 800-53.
• Understanding of identity and access management, conditional access, and security best practices.
• Exposure to vulnerability management, compliance programs, or security awareness initiatives.

Benefits and Perks

• Competitive salary range of $65,000 to $75,000, depending on experience.
• Annual bonus opportunity.
• $250 per month vehicle allowance.
• $75 per month cell phone reimbursement.
• Hybrid work arrangement.
• 401(k) plan with company match.
• Medical, dental, vision, and additional ancillary benefits.
• HSA coverage.
• Wellness program.
• Company-paid life insurance, with optional buy-up coverage.
• Company-paid short-term disability coverage.
• Company-paid long-term disability coverage.
• Paid maternity leave.
• 12 paid holidays.
• 15 days of PTO.
• Paid volunteer time off.
• EAP support.
• Career growth opportunities with practical exposure to Microsoft 365, Entra ID, Intune, endpoint management, and security technologies.

Background Check and Screening

All employment offers depend on successful completion of a background check and drug screening. These checks are handled in accordance with applicable federal, state, and local laws, including the Fair Credit Reporting Act. Candidates may need to provide written consent before any screening begins. A criminal record does not automatically disqualify an applicant; each result is evaluated individually based on the responsibilities of the role.