- 경험
- 어느
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 4시간 전
- 작업 모드
- 재택근무
- 교육
- IT Service Technician or equivalent
- 재개하다
- 신청 시 필수 사항
직무 설명
About the Company
Seargin is an innovative multinational technology organization active in 50 countries, driving advancement in areas such as AI, financial analytics, and large-scale digital transformations for global enterprises.
Role Overview
We are seeking a seasoned IT Site Support Specialist to offer on-site IT assistance to both employees and clients. This role revolves around resolving technical issues, managing service requests through ServiceNow, aiding end users, and collaborating with specialized and third-level support teams.
Key Responsibilities
- Provide Level 1 and Level 2 IT support on-site.
- Support diverse IT equipment including PCs, laptops, mobile devices, printers, network hardware, and servers.
- Offer IT help locally and remotely via phone as needed.
- Identify, analyze, and resolve hardware and software problems.
- Handle and document incidents and service requests through ServiceNow.
- Maintain precise documentation regarding resolved issues.
- Engage with employees and clients to comprehend and fix tech problems.
- Determine if issues can be fixed directly or must be escalated.
- Escalate unresolved issues to relevant specialized teams or Level 3 support.
- Serve as a bridge between first-level support and internal IT departments.
- Keep knowledge bases current with solutions for frequent technical issues.
- Deliver user support in a professional and client-focused manner.
Requirements
- Completed education as IT Service Technician, IT Systems Electrician, IT Specialist for System Integration, or equivalent work experience.
- Previous background in Level 1/Level 2 IT or site support roles.
- Fluency in both written and spoken German.
- Proficiency in English (written and verbal).
- Valid German driving license.
- Hands-on experience with Windows 10/11 and Windows Server environments.
- Proficiency managing Active Directory and Azure Active Directory.
- Experience with Microsoft Intune, SCCM, and Microsoft 365/Office 365.
- Familiarity with ticketing and IT service management platforms.
- Strong diagnostic and problem-solving capabilities.
- Excellent communication and customer service aptitude.
- Ability to work autonomously and escalate issues when necessary.
Additional Preferred Skills
- Knowledge of MFA solutions.
- Experience using BeyondTrust remote support software.
- Familiarity with ServiceNow or PeopleNow systems.
- Understanding of Savyint, Aruba networking, SecurePrint/SafeCom, BarTender software.
- Experience with VPN and remote access tools.
Work Location & Model
This role requires on-site presence at Flensburg, Schleswig-Holstein, Germany.
What the Role Offers
- Engagement in a practical IT support setting.
- Exposure to a wide array of Microsoft technologies and IT infrastructure.
- Collaboration with expert and advanced IT support teams.
- Direct influence on the daily IT experience of both staff and customers.
- Opportunity to enhance troubleshooting and IT service management expertise.
Contact
For further information, contact: kamil.michalik@seargin.com