- 경험
- 3년 이상
- 샐러리
- INR 600,000 – INR 800,000 / year
- 채용 공고
- 1
- 게시됨
- 2시간 전
- 작업 모드
- 사무실에서
- 교육
- 학사 학위
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
About Essity
Essity is a global leader in health and hygiene, operating a manufacturing plant located in Ponda, Goa. As a multi-billion-dollar enterprise, Essity is dedicated to overcoming well-being challenges through innovative product offerings in Professional Hygiene, Consumer Goods, and Health & Medical Solutions. Working at Essity means contributing directly to creating a healthier, safer, and more hygienic world. The company fosters a compassionate and supportive culture grounded in strong values and consistent behaviors.
Role Overview
The IT Service Management Coordinator is responsible for supporting the entire service lifecycle within the Business Service function. This role focuses on analyzing service level compliance and generating reports on the operational health of the business services relative to defined Service Level Agreements (SLAs) by utilizing IT Service Management (ITSM) tools and related data.
Key Responsibilities
- Monitor and ensure adherence to IT SLAs and performance standards through ITSM platforms.
- Utilize data from incident, change, and request management processes to assess service level fulfillment as part of the Business Service Scorecard.
- Manage purchase requisitions and invoice processing, including tracking contracts with IT vendors, software licenses, and preparing expenditure analysis to enhance cost transparency.
- Collaborate with the Business Service Controller to support budgeting and forecasting aligned with IT financial management and service cost projections.
- Recommend and implement improvements in IT service delivery processes, such as developing operational dashboards and analyzing service performance to maintain or enhance service quality.
- Administer access control for IT consultants, ensuring provisioning and deprovisioning comply with IT security and compliance standards.
- Address basic IT service customer complaints and perform escalations necessary to ensure timely resolution while maintaining high customer satisfaction.
Candidate Profile
- Holds a bachelor’s degree or equivalent qualification in a relevant subject area.
- Possesses a minimum of 3 years experience working within a manufacturing environment.
- Exhibits strong oral and written communication skills within internal corporate settings.
- Demonstrates initiative and problem-solving capabilities independently.
What Essity Offers
Joining Essity means embracing a purpose-driven environment dedicated to breaking barriers to well-being. Employees are valued, empowered to advance their careers, challenged to meet business goals, and supported within a collaborative and open culture. Essity promotes innovation for social good, teamwork, and individuality.
Additional Details
- Location: Ponda, Goa, India
- Annual Salary Range: 600000 to 800000 INR
- Application Deadline: 14 August 2026
- Job Requisition ID: Essity263751