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Job Summary

We seek an energetic IT Helpdesk Technician to deliver first-tier IT support to internal personnel, ensuring systems operate smoothly and technical problems are promptly resolved. The position requires cooperation with the IT department and various business units to uphold excellent service quality.

Primary Duties

Address user support requests via telephone, email, or ticketing platforms.
Diagnose and fix issues related to hardware, software, and network connectivity.
Install, set up, and manage IT equipment including desktops, laptops, printers, and mobile devices.
Provide assistance with company software such as Office 365 and collaboration tools.
Refer complicated problems to specialized IT teams or external service providers as needed.
Keep detailed records of problems encountered, solutions applied, and IT protocols.
Help onboard new staff by handling IT configurations and access permissions.
Offer remote technical support for the Eichenzell location and conduct on-site visits every fortnight.

Required Skills and Knowledge

Working proficiency with Windows operating systems.
Fundamental understanding of networking concepts, VPNs, and cloud-based services.
Experience with Office 365, Active Directory, and routine business applications.
Strong analytical skills for troubleshooting and problem resolution.
Capability to manage several support inquiries simultaneously and efficiently.

Qualifications

Educational background in Computer Science, IT, or a related technical discipline (degree or diploma).
1 to 3 years of practical experience in IT support or helpdesk functions.
Technical proficiency in English for understanding documentation and communication.

Personal Attributes

Excellent communication and interpersonal abilities.
Patience and an emphasis on excellent customer service.
Self-motivated with ability to collaborate within team settings.

IT Helpdesk Technician / IT Support Specialist