- 경험
- 2년 이상
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 4시간 전
- 작업 모드
- 사무실에서
- 교육
- Degree in IT or equivalent
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
About Waystone
Waystone is a prominent provider of asset-servicing solutions, specializing in institutional governance, administration, risk, and compliance services tailored for financial institutions. With over 25 years of experience, Waystone offers a broad portfolio of specialized services, assisting clients to structure, operate, and expand globally through expertise, innovation, digitization, and operational capacity.
Position Overview
The IT Helpdesk Engineer Level 1 will support the IT department by managing technical service desk operations, participating in project tasks, and conducting monitoring activities.
Key Responsibilities
- Handle and resolve all service desk tickets and incoming phone requests adhering to agreed service level agreements.
- Assign tickets efficiently, escalate them to appropriate levels when necessary, and pursue timely updates.
- Ensure end-to-end ticket management with a strong focus on customer service, including effective communication and follow-ups.
- Keep users informed proactively on ticket statuses and related communications.
- Maintain up-to-date knowledge of hardware and software technologies to deliver first-level support.
- Contribute to identified projects and provide input as needed.
- Assist in disaster recovery testing and support during production disaster recovery events.
- Help the team in meeting overall objectives and acquire knowledge from senior members actively.
- Comply fully with IT department processes, procedures, and corporate policies.
Requirements
- A degree in IT or relevant experience in the field.
- ITIL certification is mandatory.
- General understanding of IT theories, principles, and practices.
- Additional technical qualifications are advantageous.
- A minimum of two years’ experience in a helpdesk role.
- Excellent time management, organizational, verbal and written communication, critical thinking, and attention to detail skills.
- Effective interpersonal skills to communicate with colleagues efficiently.
- Ability to perform well under pressure, meet tight deadlines, and make pragmatic decisions.
- Adaptability and teamwork orientation.
- Self-motivated work ethic and the ability to use initiative.
- Composure under stressful situations.
- Proficiency in MS Office suite.
- Solid understanding of Active Directory.
- Experience with supporting WebEx platforms and mobile devices.
- Familiarity with Multi-Factor Authentication (MFA) processes.