- 경험
- 5년 이상
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 1주 전
- 작업 모드
- 사무실에서
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
About the Role
We are collaborating with a client seeking an experienced Level 1 IT Help Desk Support Analyst for a short-term contract position based in Toronto. This opportunity suits an intermediate junior IT professional skilled in customer service and troubleshooting hardware and software problems in a dynamic office setting. The role requires primarily onsite presence, approximately four days per week, for a duration starting at six weeks.
Key Responsibilities
- Deliver Level 1 technical support addressing issues related to end-user hardware, software, and peripherals.
- Efficiently respond to help desk tickets, ensuring timely and professional resolution.
- Manage user onboarding and offboarding processes, including setting up accounts, preparing devices, and collecting equipment.
- Troubleshoot and repair desktops, laptops, printers, docking stations, monitors, and other user hardware.
- Provide support for Microsoft 365 applications and conduct basic user account management.
- Assist with device enrollment and management using Microsoft Intune; training provided if required.
- Ensure meeting rooms and audiovisual equipment are fully operational before meetings and events.
- Offer on-site audiovisual support during meetings, presentations, and occasional evening functions.
- Perform laptop and desktop restarts, reimaging, and configurations as needed.
- Maintain precise documentation of support requests, resolutions, and asset inventories.
- Exhibit exceptional customer service collaborating across the entire organization.
Required Qualifications
- At least five years of experience providing Level 1 IT Help Desk or Desktop Support.
- Proven expertise supporting Windows desktop and laptop environments.
- Strong familiarity with Microsoft Windows 10/11 and Microsoft 365 application suites.
- Competence troubleshooting printers, monitors, and peripheral hardware.
- Excellent communication skills coupled with customer service focus.
- Ability to manage multiple support tickets effectively in a fast-paced environment.
- Comfort with primarily onsite work arrangements.
Preferred Qualifications
- Exposure to Microsoft Intune or comparable endpoint management platforms.
- Experience executing user onboarding and offboarding procedures.
- Basic knowledge of Active Directory or Microsoft Entra ID user administration.
- Familiarity with maintaining and supporting meeting room technologies and audiovisual setups.
Additional Assets
- Basic Microsoft 365 administration understanding.
- Experience using IT Service Management (ITSM) platforms such as ServiceNow, Jira Service Management, Freshservice, or Zendesk.
- History supporting corporate office IT environments.