International Customer Service Executive - Technical Support Voice Process

Job Overview

We are currently recruiting Customer Service Executives for an international voice-based technical support process. The selected candidates will be responsible for efficiently handling customer inquiries, resolving technical and non-technical issues, and delivering exceptional service to global clients. The role requires professionalism, adherence to company protocols, and the ability to work in a dynamic environment.

Key Responsibilities

• Respond to inbound calls addressing both technical and non-technical customer queries.
• Diagnose customers' problems and provide accurate and effective solutions.
• Communicate courteously and professionally with customers to ensure a positive service experience.
• Maintain detailed and updated records of customer interactions and issues.
• Comply with organizational guidelines and consistently meet daily performance targets.
• Ensure high-quality customer service standards are upheld.

Candidate Profile and Requirements

• Open to fresh graduates and individuals without a degree requirement.
• At least one year of experience in technical customer support or customer service roles is mandatory.
• Excellent verbal and written communication skills are essential.
• Strong analytical and problem-solving capabilities.
• Basic knowledge of technical troubleshooting is required.
• A customer-focused mindset coupled with a positive attitude.
• Capability to thrive in a fast-paced work setting.
• Familiarity with MS Office and customer relationship management software is a plus.
• Graduates including UG and engineering (B.Tech/B.E.) with minimum six months international customer service experience are also encouraged to apply.

Job Details

• Position involves International Technical Customer Support via voice calls.
• Compensation ranges from INR 300,000 to INR 475,000 annually, reflecting approximately a 30% increase over current packages.
• Monthly take-home salary ranges from INR 18,000 to INR 33,000.
• Work location is Gurugram, India.
• The schedule consists of 5 working days per week with 2 rotational days off.
• Shift timings are rotational.
• Transportation facilities provided with cab services available for both journeys.
• Immediate joiners are sought for on-site walk-in interviews.

Additional Information

Interested candidates should contact the recruitment team directly via the provided phone numbers to arrange interviews.