International BPO Executive - International Voice Process

Job Overview

Join a leading Indian multinational company specializing in IT and customer support as a full-time Customer Support Executive for the international voice process. This role is based in Pune or Bangalore with interviews being conducted in Kolkata. Applicants should be graduates with experience ranging from freshers to those with up to 10 years in related fields.

Key Responsibilities

• Manage inbound and outbound calls from international customers.
• Address customer inquiries promptly and provide outstanding service.
• Ensure service quality and maintain proper documentation standards.
• Adapt to a fast-moving support environment effectively.

Candidate Requirements

• Fresh graduates possessing strong English communication skills.
• Professionals with at least one year of experience in international voice support preferred.
• Current residence in Kolkata or anywhere in the West Bengal area is essential.
• Candidates must be willing to relocate to the job location.

Compensation and Benefits

• Starting salary package for freshers is ₹5.00 LPA (Cost to Company).
• Experienced candidates can earn up to ₹5.75 LPA (CTC).
• Relocation assistance is provided for eligible candidates.
• Paid professional training will be offered.
• Opportunities for career advancement in an international corporate setting.

Selection Process

The recruitment includes two stages: an initial communication screening held in Kolkata and a final face-to-face interview conducted at the Kolkata office.