Intake & Enquiries Officer
Victorian Department of Health
Melbourne, Victoria, Australia · 정규직
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- 경험
- 어느
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 1주 전
- 작업 모드
- 사무실에서
- 교육
- Relevant tertiary qualifications preferred
- 재개하다
- 신청 시 필수 사항
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직무 설명
Role Overview
As an Intake and Enquiries Officer at the Health Complaints Commissioner (HCC), you will act as the initial contact point for individuals making enquiries or lodging complaints regarding Victorian health service providers. Responsibilities include managing telephone communications, face-to-face interactions, and written correspondence while offering advice and referral information about the Commissioner's role.
About the Organisation
The Victorian Department of Health aims to promote the health and wellbeing of all Victorians, creating a community where people flourish in safe, productive workplaces and connected communities. The department is committed to delivering an outstanding healthcare system focused on accessibility, safety, and quality care to improve health outcomes.
Candidate Profile
- Possession of relevant tertiary qualifications is preferred.
- Certification or formal training in complaint handling or alternative dispute resolution is highly desirable.
- Experience in front-line complaint management roles and proficiency in telephone systems and case management software, including real-time data entry, are advantageous.
- Familiarity with Genesys and Resolve systems would be an asset.
- Strong knowledge of the Victorian health system and complaint resolution best practices, along with understanding the Health Complaints Act 2016 and the Health Records Act 2001, is highly sought after.
Benefits
- Engagement in meaningful work contributing to the health and wellbeing of Victorians.
- Access to a broad range of professional development and career advancement opportunities within the department and the broader Victorian Public Service.
- Commitment to work-life balance supported by diverse flexible working arrangements.
Additional Information
Applicants must submit a resume and cover letter when applying. The department is dedicated to fostering an inclusive workforce that values diversity, encouraging applications from Aboriginal people, individuals with disabilities, LGBTIQ+ persons, and people from culturally diverse backgrounds. Accommodations are available for candidates requiring adjustments during the recruitment process. Potential hires may need to undergo police and other pre-employment screenings, with all personal information handled confidentially under the department’s Privacy Policy. For recruitment queries or application assistance, contact talentacquisition@health.vic.gov.au.