Inside Sales Executive

About the Role

We are seeking an Inside Sales Executive responsible for managing the entire customer journey through centralized sales outreach. This includes qualifying leads, pitching products, onboarding new customers, ensuring activation, and driving repeated use of working capital facilities. The incumbent will actively engage valid prospects, resolve any onboarding obstacles, and collaborate across Sales, Credit, Operations, Risk, and Collections to guarantee a smooth, efficient experience for customers.

Key Responsibilities

• Contact assigned leads to identify legitimate working capital needs.
• Explain loan and working capital products covering limit structures, pricing, and repayment terms.
• Guide customers through application processes including KYC, VKYC, NACH, and documentation requirements.
• Convert qualified leads into officially onboarded clients.
• Ensure customers activate their approved credit limits.
• Drive customers to make the initial utilization or drawdown after activation.
• Engage clients with unused or low-utilization limits to understand and overcome non-usage causes.
• Execute targeted utilization campaigns considering limits, business cycles, and customer needs.
• Maintain ongoing engagement to promote repeated limit usage within sanctioned boundaries.
• Develop customer relationships to improve retention and reduce dormant or frozen accounts.
• Collaborate internally to resolve issues related to onboarding, limits, or transactions.
• Keep comprehensive records of customer statuses, call outcomes, and feedback.
• Collect insights on rejections, drop-offs, non-activations, and non-utilizations.
• Support business growth aligned with responsible lending and portfolio quality requirements.

Typical Sales Process

Lead Reception → Customer Outreach → Needs Assessment → Product Explanation → Eligibility Verification → Application Submission → KYC/VKYC Completion → Credit Approval → Limit Sanctioning → Limit Activation → Initial Utilization → Repeat Utilization

Essential Qualifications and Skills

• Graduate in any discipline.
• 1 to 3 years experience in telecalling or inside sales roles oriented towards targets.
• Fluent communication in Telugu and Hindi is mandatory; basic proficiency in English is preferred.