Inside Sales & Customer Success Representative – Diagnostics (InFoods® IBS)

Role Overview

Biomerica, Inc. is hiring a remote, full-time Inside Sales & Customer Success Representative to support the commercial launch and growth of its diagnostics business, with a current focus on InFoods® IBS. This position combines inside sales, customer success, and account support for healthcare providers. You will collaborate with field sales representatives and leadership to identify, convert, onboard, and support new provider accounts while helping ensure strong ongoing adoption and customer satisfaction.

Company Overview

Biomerica, Inc. is a publicly traded diagnostics company with four decades of experience developing and manufacturing advanced diagnostic solutions in the U.S. and global markets. Its InFoods® IBS platform is a clinically validated diagnostic-therapeutic solution aimed at addressing unmet needs for people living with chronic gastrointestinal conditions. Although the current emphasis is IBS, the platform is positioned to expand into additional disease areas and represents a major growth opportunity for the business.

Key Responsibilities

• Work with the sales team to assess, develop, and close healthcare provider accounts across gastroenterology, internal medicine, telemedicine, integrative/functional medicine, wellness, concierge, and value-based care segments.
• Support account adoption by helping providers with onboarding, workflow improvements, and patient engagement approaches.
• Handle both incoming inquiries and proactive outbound prospecting to grow and maintain a healthy pipeline of potential accounts.
• Provide responsive customer support, solve issues, and help ensure smooth and effective use of the product.
• Represent the customer’s perspective by sharing feedback, needs, and market intelligence with internal teams.
• Help strengthen the team by contributing to growth efforts and developing scalable best practices for a fast-changing business area.

Qualifications

• At least 2 years of experience in inside sales, customer success, or account management; experience in healthcare or diagnostics is preferred.
• Strong ability to communicate and build trust with healthcare providers and their staff.
• Comfort working in a high-speed, early-stage environment where priorities may shift quickly.
• Familiarity with CRM systems, virtual communication tools, and pipeline tracking.
• Self-driven, proactive, and able to take strong ownership of responsibilities.

Why Join Us?

• Join an innovative diagnostics company with the potential to improve care for gastrointestinal patients.
• Develop skills across sales, customer success, and healthcare commercialization.
• Have a direct influence on patient outcomes and company growth.
• Receive competitive compensation, benefits, and flexibility for the right candidate.

Employment Details

This role is remote and full-time. The employer is open to a W2 employment arrangement, and 1099 engagement may also be considered if there is a strong fit. The position is based in the United States.

Additional Information

The role was shared in October 2025. The description focuses on diagnostics and the InFoods® IBS platform, which is described as a clinically validated diagnostic-therapeutic solution for chronic gastrointestinal conditions. No separate stipend, salary figure, or vacancy count was provided.