Hostess

About the Company

Join a prominent hotel affiliated with the Accor group, an international leader encompassing over 45 brands, 5,500 hotels, along with 10,000 restaurants and lifestyle venues. The company fosters a culture where every individual’s contribution is valued and opportunities for professional growth abound. Their mission centers on delivering exceptional hospitality with a focus on positive experiences for guests, staff, and the environment. Embrace the Heartist® spirit and bring heartfelt dedication to a fast-paced, vibrant hospitality setting.

Role Overview

The Hostess plays a crucial role in building a welcoming ambiance by greeting guests warmly, overseeing reservation management, organizing seating plans, and facilitating smooth operations within the dining area. This position requires delivering personalized and professional guest service, enhancing satisfaction and efficiency while embodying the restaurant's brand image.

Primary Responsibilities

• Greet and welcome guests with warmth and professionalism.
• Escort patrons to their assigned tables and provide menus courteously.
• Maintain a consistently approachable, friendly attitude.
• Identify and acknowledge repeat and VIP guests when feasible.
• Address guest questions, requests, and complaints tactfully, escalating issues as needed.
• Express gratitude to guests upon departure and encourage repeat visits.
• Manage reservations accurately using the restaurant’s booking system.
• Optimize seating layouts to maximize capacity while preserving service standards.
• Keep an updated waiting list and inform guests of anticipated wait times.
• Collaborate with the Restaurant Manager and service team on table assignments.
• Monitor dining room occupancy and customer turnover rates.
• Maintain cleanliness and organization at the hostess station.
• Answer telephone calls promptly and handle reservation inquiries via multiple communication channels.
• Coordinate closely with kitchen and service staff regarding table readiness and availability.
• Assist with preparation tasks before opening and closing routines.
• Collect and note guest preferences and special requests.
• Support delivery of customized guest experiences alongside team members.
• Promote ongoing restaurant events, offers, and special menus.
• Encourage guest feedback and facilitate communication aimed at improving service quality.

Qualifications and Experience

• A diploma in Hospitality or Tourism is beneficial but not mandatory.
• Prior work experience as a Hostess, Receptionist, or Guest Service Agent within a luxury hotel or upscale restaurant environment is preferred.
• Familiarity with restaurant reservation platforms such as SevenRooms, OpenTable, TableCheck, or equivalent is advantageous.

Additional Information

At Gamra by Mantis, connected with the Accor family, the focus lies on crafting authentic experiences inspired by local nature, culture, and adventure. The organization welcomes enthusiastic individuals passionate about hospitality excellence and committed to delivering memorable, personalized guest service with genuine care.