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Overview

MATT Construction, renowned for constructing landmark structures like The Broad Museum and Academy Museum of Motion Pictures, is currently hiring a Help Desk Technician 1. This position focuses on providing first-tier IT assistance to employees, safeguarding smooth operation and efficiency of IT resources.

Primary Duties

Deliver prompt and professional first-level IT support through various channels including phone, email, ticketing systems, and face-to-face contact
Diagnose and resolve issues related to hardware, software, printing, mobile devices, and fundamental networking components such as TCP/IP, DNS, and DHCP
Properly escalate complex incidents with thorough documentation and context
Support employee onboarding and offboarding processes including device preparation, account setup, and permissions verification
Maintain excellent communication and customer service standards in office and on construction sites adhering to service level agreements
Assist field teams with connectivity and mobility issues involving VPNs, Wi-Fi, and remote access
Install, configure, and maintain Windows PCs, iOS mobile devices, printers, and other peripherals
Support Microsoft 365 applications along with email, collaboration tools, and file sharing platforms
Help with software installations, updates, and version management
Offer foundational support for construction-specific platforms such as Procore and CMiC including user access and problem resolution
Follow IT security policies covering password protocols and secure access
Identify and report suspicious activities, phishing, or vulnerabilities promptly
Assist with endpoint protection measures, routine updates, and essential security settings
Conduct user education on cybersecurity best practices and ensure immediate remediation of any account breaches
Communicate clearly with both technical and non-technical personnel
Facilitate user training and onboarding on various IT systems and software
Work collaboratively with IT colleagues and other departments demonstrating accountability and reliability

Candidate Qualifications

A Bachelor's degree is preferred; however, relevant experience will be considered as an alternative
Between 2 to 5 years experience in a helpdesk or technical support capacity, ideally within construction or related fields
Familiarity with Windows operating systems, Microsoft Office, and typical business software
Understanding of basic network protocols including TCP/IP, DNS, and DHCP with troubleshooting capability
General knowledge of computer hardware and peripheral devices
Experience using helpdesk ticketing tools is advantageous
Certifications such as CompTIA A+, ITIL Foundation, or Microsoft are favorable
Strong verbal and written communication skills complemented by problem-solving and analytical expertise

Physical & Environmental Requirements

Capability to lift and carry weights up to 25 pounds
Willingness to work on construction sites where exposure to dust, noise, and weather variability may occur

Compensation and Benefits

Hourly wage ranging from $36 to $43
Eligibility for annual bonuses and deferred compensation
Comprehensive and cost-effective insurance plans
401(k) retirement plan with company matching
Employee Stock Ownership Plan (ESOP)
Paid time off benefits
Reimbursement opportunities for education
Student loan repayment assistance program

Help Desk Technician 1