Guest Service Agent

Company Overview

Join a hotel that is part of the Accor network, a global hospitality group made up of more than 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. The organization values what you bring, creates room for growth and progression, and believes that every interaction, smile, and action helps deliver a positive and memorable experience for guests, colleagues, and the planet. The company’s approach reflects a commitment to responsible hospitality.

Become a Heartist® and bring your personality and passion into a fast-moving hospitality environment.

Role Summary

The Guest Service Agent will be the first point of contact for guests, visitors, and staff, ensuring courteous communication, efficient coordination, and high-quality service across front-line interactions and support tasks.

Key Responsibilities

• Welcome guests, visitors, and employees warmly and professionally.
• Respond to incoming calls quickly and route them accurately through a multi-line phone setup.
• Share details about services, offers, pricing, timings, and facility rules.
• Make outbound calls to current and potential clients to present products, services, or promotional offers.
• Coordinate guest appointments and respond to inquiries in a timely manner.
• Record messages accurately and pass them to the relevant team members or departments.
• Work closely with internal teams to ensure requests are handled without delay.
• Carry out routine administrative work such as data entry, filing, and maintaining records.

Requirements

• At least 1 year of experience in a comparable role within communication or hospitality.
• Strong English communication skills; knowledge of additional languages is an advantage.
• Good interpersonal ability and problem-solving skills, with the confidence to stay composed in pressure situations.
• Basic computer literacy, including familiarity with the Opera system.
• A service-first mindset, positive approach, and the ability to work well in a team.

Additional Information

The company is committed to diversity and inclusion, with a focus on attracting, hiring, and advancing talent from varied backgrounds.

Working at Accor offers the chance to join a global hospitality leader that supports learning, development, and meaningful work. The environment is designed to help employees grow every day while exploring broad opportunities across the group.

Do what you love, care for the world, and challenge the status quo. #BELIMITLESS