GSA - Front Office

Company Overview

Accor is recognized globally as a leader in hospitality, committed to embracing diversity and supporting personal growth. Employees are encouraged to develop continuously while contributing meaningfully to the hospitality industry. Working with Accor offers a platform to explore a variety of opportunities and express your passion for the field.

Key Responsibilities

• Facilitate guest check-in and check-out processes including handling payments.
• Prepare guest arrival documentation such as arrival lists and compendiums, and update systems as needed.
• Greet guests warmly, register them, and assign rooms in accordance with the hotel's procedures.
• Ensure members receive their entitled benefits; extend special recognition and services to repeat visitors and VIP guests, including arranging welcome cards and amenities before arrival.
• Collaborate with other departments to fulfill guest requests and ensure a seamless experience.
• Maintain and update records of repeat guests to enhance personalized service.
• Promote inter-hotel sales and encourage use of in-house amenities to optimize revenue.
• Address guest complaints and feedback professionally and effectively.
• Manage guest mail, messages, and telephone inquiries.
• Safeguard guest privacy by ensuring confidentiality of personal information.
• Monitor in-house credit accounts diligently and address any irregularities promptly.
• Report any suspicious individuals or items to Security or Duty Manager.

Additional Duties

• Be knowledgeable about all food and beverage options, outlets, and hotel facilities.
• Stay familiar with the property’s fire and emergency protocols.
• Participate in briefings, meetings, and training sessions as directed by management.
• Maintain punctual attendance and present a clean, complete uniform at all times.
• Uphold high standards of personal hygiene and professional appearance.
• Carry out other reasonable assignments as directed by hotel management.

Qualifications and Experience

• Possess a relevant diploma or degree in Hotel Management.
• Have between 6 months to 1 year of relevant front office experience.
• Demonstrate excellent multitasking capabilities, problem-solving skills, service orientation, and teamwork ability.
• Exhibit flexibility, initiative, sincerity, and a cooperative team spirit.
• Knowledge of Opera Property Management Software is advantageous.