Global Account Manager

About the company

Onit is building the next generation of legal operations software with AI at the center. Its platform helps enterprise legal teams manage matters, spending, and contracts more efficiently by replacing manual work with smarter automated workflows.

The organization is expanding its AI-first product set and is looking for people who enjoy solving difficult problems, building new things, and helping legal departments work in a more modern and strategic way.

Role overview

This is a quota-carrying account management role focused on retaining customers, renewing contracts, and identifying expansion opportunities across Onit’s existing customer base. Success in this position depends on creating and maintaining strong relationships with both internal partners and external stakeholders, including executives and decision-makers. The role works closely with teams across Product, Marketing, Engineering, Professional Services, and Customer Support to deliver a strong customer experience.

Key responsibilities

• Own the customer relationship and overall account strategy for assigned accounts.
• Act as a trusted advisor while building relationships with multiple stakeholders.
• Take responsibility for retention and the subscription renewal process.
• Run quarterly business reviews with customers.
• Handle customer issue escalation when needed.
• Work with Marketing to create customer references, testimonials, and event participation.
• Maintain CRM records, including contacts, meetings, usage details, account plans, and expansion opportunities.
• Track customer health, attrition risk, and mitigation plans in the CRM.
• Represent the company at industry conferences, trade shows, and similar customer-facing events.

Requirements

• At least 5 years of experience managing customer relationships or in a similar role.
• Strong self-motivation, discipline, and initiative.
• Excellent spoken and written communication skills.
• Proven ability to present, persuade, and influence stakeholders at all levels, including senior executives.
• Experience delivering customer-centric solutions that improve satisfaction and revenue.
• Comfort working in a fast-moving, self-directed environment.
• Ability to juggle multiple tasks in real time.
• A 4-year degree is required.
• Experience in the legal industry is preferred.
• Willingness to travel about 25% of the time.

Compensation

The role offers a total on-target earnings range of $150,000 to $250,000 per year, including a base salary of $150,000 and commission of $100,000.

Benefits and perks

• Three medical plan options, along with dental and vision coverage.
• Employer HSA contribution for employees enrolled in the HDHP plan.
• 401(k) plan with 100% match on the first 3% of employee contributions and 50% on the next 2%.
• Flexible paid time off, 7 sick days, and 9 company-paid holidays each year.
• Enhanced paid leave for birth parents, non-birth parents, and caregivers.
• Surrogacy and adoption reimbursement support.
• Employer-paid life and disability insurance.
• Optional benefits such as hospital indemnity, critical illness, accident, and pet insurance.
• Healthcare FSA, HSA, and dependent care FSA options.
• One paid volunteer day per year.

Additional information

Applicants do not need to match every qualification to be considered. Onit encourages candidates from diverse backgrounds to apply if they are interested in the role, even if their experience is not an exact fit.

The posting will stay open for 7 calendar days from the date it was published.

AI tools may be used during parts of the hiring process to help review applications, analyze resumes, and look for inconsistencies or verification signals. These tools support the recruiting team but do not replace human judgment. Final hiring decisions are made by people. Candidates who want more details about how their data is processed can contact the company directly.