General Manager

About Museum of Ice Cream

Museum of Ice Cream (MOIC) is a welcoming and immersive brand that sparks joy through creativity and inclusive experiences both online and in real life. It celebrates imaginative exploration and fosters an environment where childlike wonder and diversity thrive.

Position Overview

The General Manager for the New York flagship location will be responsible for the overall financial results, customer experience, and team dynamics. This hands-on leadership position demands active presence during operational hours, including evenings, weekends, and busy periods. You will oversee both Front of House (FOH) and Back of House (BOH) operations by leading a variety of teams and collaborating closely with the Assistant General Manager, Floor Managers, and Facilities Manager.

Key Responsibilities

• Lead and motivate managers and staff to provide outstanding guest experiences and smooth daily operations while ensuring they have the necessary resources.
• Work alongside FOH and BOH team members on the floor to manage guest flow, staffing, and service quality.
• Make informed decisions regarding labor allocation and resolve operational matters in real-time across all teams.
• Promote the museum's core values, fostering a positive workplace culture and encouraging team members to align with the mission.
• Support professional development and operational accountability through continuous feedback and coaching.
• Conduct daily briefings and weekly team meetings to coordinate priorities and prepare for peak times or special events.
• Ensure effective communication between FOH and BOH, resolving issues such as cleanliness, supplies, or food preparation promptly.
• Drive financial targets by managing sales, programming, inventory, and margins; collaborate with relevant departments to control costs and maximize revenue.
• Optimize staffing schedules to meet operational demands efficiently, particularly during busy seasons.
• Analyze guest flow and operational data for trend identification and strategy adjustments.
• Manage inventory carefully to minimize waste and ensure timely supply for food, retail, and service operations.
• Oversee event readiness, coordinating staffing and resources for special occasions and high-traffic intervals.
• Maintain excellent guest-facing environments, ensuring standards in ticketing, queue management, and services remain consistently high.
• Utilize guest feedback and data insights to continuously improve guest satisfaction levels and operational effectiveness.

Qualifications

• At least 5 years in management roles within physically customer-facing environments.
• Minimum 5 years leading entire business units or sites, overseeing both FOH and BOH functions.
• Established experience managing large teams, including over 100 exempt and non-exempt employees.
• Strong command of labor management, inventory control, financial analysis, and sales performance in high-volume settings.
• Proficient understanding of accounting and financial principles.
• Experienced in handling complex operations involving people, financials, and procedures.
• Familiarity with POS, inventory systems, internal communication tools, Google Suite, and ADP Time and Attendance software.
• Relevant certifications such as Food Handler, ServeSafe, and TIPS or equivalent alcohol service training.
• Availability to work during weekends, evenings, holidays, and peak business periods.

Preferred Attributes

• Strong leadership and coaching capabilities emphasizing accountability and decisive action.
• Competent problem solver able to take immediate operational control during peak or special events.
• Excellent communication skills facilitating cross-department collaboration and execution of strategic and operational plans.
• Quick adaptability to learn new technologies, including inventory, scheduling, and POS systems.
• Bilingual English/Spanish communication skills are a plus.

Compensation & Benefits

The salary range for this role is between $115,000 and $130,000 annually, based on experience, combined with an annual bonus and stock options.

Museum of Ice Cream is an equal opportunity employer committed to diversity and nondiscrimination based on protected categories under applicable law.

• Competitive base salary plus annual bonus
• Health, dental, and vision insurance
• Employee assistance program
• 401(k) and retirement plans
• Stock ownership options
• Paid time off including additional benefits after five years of service
• Annual thematic company event "Pinkball"
• Complimentary snacks and unlimited ice cream
• 16 free museum tickets annually for friends and family, plus free admission for self
• 50% discount on retail merchandise
• Growth opportunities within the organization