Front Office Supervisor

Job Overview

As a Front Office Supervisor, you'll play a key role in delivering exceptional hospitality experiences by overseeing front office daily operations and leading the team to provide memorable guest services at our hotel in Saudi Arabia.

Key Responsibilities

• Lead and manage the front office staff to ensure efficient check-in and check-out processes along with excellent guest service.
• Develop and manage team schedules, assign daily tasks, conduct pre-shift meetings, and offer ongoing coaching and feedback.
• Directly handle guest complaints and inquiries, providing solutions while supporting the team in managing escalated situations.
• Oversee lobby activity, monitoring guest flow, and adjusting staffing as necessary to maintain smooth operations.
• Take charge of special projects and departmental initiatives when assigned.

Eligibility and Qualifications

• This vacancy is exclusively available for Saudi nationals.
• Demonstrate strong qualities in integrity, leadership, teamwork, accountability, and urgency with a passion for hospitality.

Company and Culture

Join a globally recognized hospitality leader committed to creating outstanding experiences for guests and an exceptional workplace environment for team members. Hilton has served over 3 billion guests worldwide and is honored repeatedly as one of the World's Best Workplaces.

Employee Benefits

• Enjoy significant travel benefits including 110 nights of discounted stays worldwide starting at $40 per night.
• Access paid parental leave for eligible team members, including partners and adoptive parents.
• Benefit from crisis support services offering compassionate assistance during difficult times.
• Utilize comprehensive mental health resources and counseling through the Employee Assistance Program, depending on location.
• Benefit availability varies by location and is subject to program terms and conditions.