Front Office Executive

About the Role

Hotel Rize Inn invites applications for the position of Front Office Executive based in Bengaluru, Karnataka. This role involves being the first point of contact for guests, ensuring a warm welcome and efficient service throughout their stay. The candidate will be responsible for handling check-ins and check-outs, managing room bookings by various channels, responding to guest queries, and upholding a professional front desk environment.

Key Duties and Responsibilities

• Greet guests warmly with professionalism.
• Efficiently manage guest check-in and check-out procedures.
• Handle room reservations via telephone, email, and in-person requests.
• Provide accurate information about the hotel to guests.
• Process guest payments and maintain precise billing records.
• Coordinate with Housekeeping and Maintenance to ensure rooms are ready for guests.
• Address guest complaints courteously and work towards prompt resolutions.
• Keep the front desk, lobby, and reception areas tidy and well-organized.
• Prepare daily occupancy reports and other required documentation.
• Adhere to hotel standard operating procedures and safeguard guest confidentiality.

Candidate Requirements

• Education: Completion of 12th grade, graduation, or hospitality management is preferred.
• Freshers and those with experience are both encouraged to apply.
• Basic proficiency with computers.
• Effective communication skills in English and Hindi.
• Knowledge of Kannada is advantageous.
• Strong interpersonal and communication skills.
• Customer-focused attitude with professional grooming.
• Willingness to work in shifts, including weekends and holidays.
• Problem-solving abilities and capability to multitask.
• Team-oriented with eagerness to learn and grow.