- 경험
- 어느
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 1시간 전
- 작업 모드
- 사무실에서
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
About the Role
Join our team as a Front Office Agent at the b’mine Frankfurt Airport hotel, where you will engage in diverse and exciting responsibilities. Our contemporary, design-focused hotel featuring unique CarLofts offers a vibrant and supportive atmosphere driven by a motivated and ambitious team. You will have opportunities to contribute your ideas and implement them actively, supported by our flat hierarchy and quick decision-making processes, allowing you to help shape our hotel's future.
Key Responsibilities
- Welcome and assist guests, including VIP clients, managing check-in and check-out procedures.
- Handle reservation requests via phone and email efficiently.
- Provide personalized advice on the hotel's location, facilities, and full range of services.
- Carry out organizational and administrative duties across both Front Office and Back Office functions.
- Prepare accounts receivable tasks and coordinate transfer to the specialized department.
- Collaborate closely with all departments to deliver an exceptional guest experience.
- Participate in achieving goals related to guest satisfaction.
Candidate Profile
- Relevant experience in the Front Office, Guest Relations, or a comparable role is preferred; however, career changers are welcome.
- A strong orientation toward customer service and hospitality.
- Enjoyment and ease in interacting with people.
- Good communication skills and ability to express clearly.
- SOLUTION-focused mindset with an independent and responsible working style.
- Proficient German language skills (minimum B2/C1 level in speaking and writing).
What We Offer
- Competitive salary package with various additional benefits.
- Permanent employment contract.
- Holiday and Christmas bonuses as per collective agreement.
- Discounted parking facilities for employees.
- Public transport ticket reimbursement up to 58 euros.
- Monthly 20 euro voucher to use for shopping of your choice.
- Health benefit budget of 600 euros with up to 70% reimbursement on dental prostheses starting from the seventh month.
- Induction day and customized onboarding plan for new employees.
- Access to staff benefits through partnerships (ticketsprinter and benefits.me).
- Complimentary meals for staff.
- Reduced rates and discounts at all b'mine hotels, WorldHotels, and BWH Hotels, valid also for family and friends.
- Precise work time tracking and overtime compensation.
- Trial overnight stay during training.
- Regular employee events.
- Referral bonuses for successful staff recommendations.
- Leasing options for e-bikes, e-scooters, and e-rollers promoting eco-friendly mobility starting from the seventh month.
Additional Information
Become part of a workplace characterized by flat hierarchies, a tolerant and genuine community, and where individual personality is valued. We look forward to receiving your application!