Front of House Manager

Company Overview

Zuriana Hospitality is committed to improving hospitality standards across Africa while protecting the cultural identity that gives the industry its character. The organization builds people-focused systems and places strong value on uplifting women and local communities. Its vision is for African hospitality to earn global recognition through genuine cultural expression rather than imitation.

The team works on delivering meaningful, community-oriented guest experiences that highlight African hospitality in a distinctive and authentic way.

Role Summary

This is a full-time, on-site position in Mombasa, Kenya. The Front of House Manager will oversee day-to-day front office activity and guest-facing service to create a warm, polished, and culturally rooted experience. The role includes supporting reservations, guest reception, and coordination between front-of-house and back-of-house teams. It also involves working closely with colleagues to maintain service standards, assist with event or experience planning, keep the environment safe and inviting, and share ideas that improve service quality and revenue. The successful candidate will represent the client’s values in every guest interaction.

Key Duties

• Greet guests, provide assistance, and ensure a welcoming first impression.
• Support front office operations and daily guest service activities.
• Manage or assist with reservations, bookings, and guest coordination.
• Work with internal teams to keep front-of-house and back-of-house functions running smoothly.
• Help coordinate events or guest experiences when needed.
• Maintain a clean, safe, and comfortable service environment.
• Contribute ideas to improve service quality and revenue performance.
• Represent the organization’s values through respectful and professional interactions.

Candidate Profile

The ideal applicant has strong people skills, communicates clearly, and can interact respectfully with guests and colleagues. Prior experience in hospitality, front office, or customer service is preferred, especially in hotels, resorts, or tourism settings. The role requires strong organization, good time management, and the ability to juggle multiple priorities while keeping guest needs at the center.

Experience with revenue management is important, along with the ability to work on-site in Mombasa. Flexibility to work weekends, holidays, and shift-based schedules is expected. A genuine commitment to cultural sensitivity, community empowerment, and inclusive service is essential. Basic familiarity with office or reservation systems is useful, and knowledge of additional languages will be considered an advantage.

A diploma or degree in hospitality, tourism, business, or a related field is preferred, though it is not mandatory.

Additional Information

This role is based in Mombasa, Mombasa County, Kenya. It is a full-time onsite position.