Experience Designer

About the Company

PayPal has spent over 25 years reshaping global commerce by building products that help people move money, sell, and shop in ways that are simple, tailored, and secure. The company serves consumers and businesses across about 200 markets and supports a large two-sided network connecting merchants and consumers at scale.

Its platform enables online and in-person payments through proprietary payment solutions, account-based purchases and transfers, a range of funding sources, and safer money movement for friends and family through PayPal, Venmo, and Xoom. For merchants, PayPal offers end-to-end payment capabilities, faster access to funds, payouts, customer engagement tools, exchange and return handling, and risk management support. The company also helps consumers shop internationally and supports merchants in reaching global customers with less friction.

PayPal’s culture is grounded in Inclusion, Innovation, Collaboration, and Wellness. These principles guide how the team works, serves customers, and supports one another and the wider community.

Role Summary

PayPal is looking for an Experience Designer in New York, NY to help shape the company’s digital advertising experiences. This role focuses on turning UX research and data into interactive prototypes, polished design systems, and customer-centered product experiences. The position includes partial telecommuting from within a commutable distance.

What You’ll Do

• Create interactive prototypes and design directions using UX research and analytical insights to guide decisions.
• Develop visual concepts for PayPal’s digital advertising products through an iterative, customer-first design approach.
• Partner with cross-functional teams to build cohesive experiences for PayPal customers and merchants.
• Present concepts and design recommendations to senior leaders and executives for feedback and approval.
• Use product design frameworks, templates, presentations, and asset libraries to produce UX analysis, solutions, and materials.
• Produce high-quality templates and design outputs that can be reused across PayPal and external surfaces within project timelines.
• Act as the go-to specialist for the ads business and provide guidance to other designers.
• Review designs for quality before implementation of UX updates and product features.

Experience & Qualifications

PayPal will consider either of the following backgrounds:

• A Master’s degree, or foreign equivalent, in Graphic Design, Industrial Design, UX Design, or a related field, plus 3 years of experience in the same or a related role.
• A Bachelor’s degree, or foreign equivalent, in Graphic Design, Industrial Design, UX Design, or a related field, plus 5 years of experience in the same or a related role.

Required capabilities include experience in designing process, product, and service improvements based on business needs, customer insight, industry context, and technical feasibility; leading product design projects or programs; analyzing qualitative and quantitative research to improve user experience; advising on digital advertising strategy; and using Figma, Adobe Creative Cloud, or Sketch. The role also calls for familiarity with AI tools for analysis, content generation, and design optimization, workshop facilitation for cross-functional alignment, human-centered design methods, WCAG accessibility principles, and experience creating consumer-facing digital products that have been launched to market.

Working Details

This is a full-time position based in New York, NY. The schedule is 40 hours per week, Monday through Friday, 9:00 a.m. to 5:00 p.m. The role allows partial telecommuting. Travel is listed as 0%.

Compensation

The expected salary range for New York, NY is $116,500 to $198,500 per year. Additional compensation may include an annual performance bonus, equity, or other incentive pay, depending on eligibility.

Eligibility

Candidates must be legally authorized to work in the United States without sponsorship.

Benefits & Additional Information

PayPal offers a benefits package designed to support physical, emotional, and financial wellbeing, including generous paid time off, healthcare coverage for employees and families, and resources that support financial security and mental health. The company emphasizes equitable opportunity, inclusion, and belonging, and provides reasonable accommodations for qualified individuals with disabilities.

Applicants are warned not to pay any fees for applications, courses, resume reviews, interviews, background checks, or onboarding. PayPal states it will never ask for passwords, one-time passcodes, or verification codes during the application process. Legitimate communication will come only from official PayPal email domains. Candidates are encouraged to report suspected fraud. PayPal also notes a New York City applicant notice and encourages interested candidates to join its talent community.

Equal employment opportunity is provided regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, public assistance status, veteran status, or any other protected characteristic.