Executive - Operations - Auto Finance

About HL Bank Singapore

HL Bank Singapore operates as the Singapore branch of Hong Leong Bank, a prominent regional financial services leader with over 120 years of history. Headquartered in Malaysia, this institution is listed on Bursa Malaysia and part of the extensive Hong Leong Group network with about 250 branches in Malaysia and a strategic presence in several regional markets, including Singapore. HL Bank Singapore offers a comprehensive financial services spectrum, emphasizing an "advisory-first" approach in wealth management through partnerships, sophisticated banking products, and solutions targeted at high-net-worth individuals, businesses, and corporations.

Key Responsibilities

• Manage daily tasks related to loan processing, disbursement, account creation, and loan facility implementation.
• Prepare and submit month-end reports accurately and timely.
• Ensure adherence to financing terms, documentation standards, and approval guidelines; promptly flag any deviations for review.
• Deliver exemplary customer service with quick turnaround times to maximize client satisfaction.
• Conduct pre-disbursement verification to confirm that all documentation from applicants, dealers, or distributors is complete and accurate.
• Continuously monitor the receipt of outstanding documents and ensure that Hire Purchase legal documents are dispatched to customers within designated time frames.
• Collaborate closely with business divisions, dealers, and distributors to establish Service Level Agreements (SLAs) for different products and services.
• Verify that Bank interest is recorded before disbursement and ensure that all legal documents are securely stored.
• Guarantee the precision of disbursement calculations and commission payments.
• Assist designated staff (checkers) to ensure all pre-disbursement inspections are promptly conducted.
• Handle the printing, sorting, and movement tracking of credit files and legal documents requested by various units.
• Manage archiving of legal documents and credit files by transferring them to warehouse storage for safekeeping.
• Prepare official letters such as undertaking letters, offers, and board resolutions if required.
• Provide training and mentorship to new disbursement officers to ensure competency and adherence to procedures.
• Perform User Acceptance Testing (UAT) and data cleansing tasks as necessary.
• Participate in additional duties as assigned by company management.

Qualifications and Experience

• Possess at least a Diploma qualification.
• Have prior experience in documentation and disbursement related to Auto and retail loan products.
• Hold three to four years of relevant experience within financial institutions or the automotive trade sector.

Essential Skills

• Strong analytical capabilities and problem-solving aptitude.
• Effective verbal and written communication skills.
• Proficiency in Microsoft Office suite, especially Excel.
• Ability to handle multiple tasks simultaneously and achieve objectives under tight deadlines.
• Self-driven with a strong work ethic and ability to work independently.