Executive Housekeeper

About Rosewood Doha

Rosewood Doha is a premier luxury destination in Qatar inspired by the natural coral reefs, integrating ultra-luxury hospitality, premium residential spaces, gourmet dining, wellness, retail, and exclusive events within a comprehensive ecosystem. The property includes a 155-room hotel, 162 serviced apartments, and 276 private residences, complemented by upscale eateries, extensive event venues, and unique lifestyle offerings. It features Asaya, Qatar’s first members-only social wellness club as well as Rosewood’s Manor Club for Club Room and Suite guests. Since its July 2025 launch, the property has earned prestigious recognitions from Michelin Guide, Forbes Travel Guide, and Qatar Tourism, highlighting its dedication to luxury and excellence. Part of the global Rosewood Hotels & Resorts group, it pioneers a new wave of luxury centered on lifestyle, community, and experience.

Why Join Us?

At Rosewood Doha, we foster a workplace where passion aligns with purpose, and careers gain significance. Our culture prioritizes Relationship Hospitality and the ethos of "Make the Place," nurturing an inclusive, supportive environment that cultivates personal growth, confidence, and legacy-building. Associates enjoy tailored development pathways, recognition, and an inspiring community. Together, we innovate and redefine luxury experiences.

Employee Benefits

• Competitive remuneration package
• High-standard accommodations in prestigious locations in Lusail and the Pearl
• Birthday day off as a celebration of personal milestones
• Personalized career development plans and ongoing learning opportunities

Role Responsibilities

• Analyze and adjust staffing rosters based on business volume, ensuring appropriate employee scheduling aligned with hotel occupancy and operational needs
• Implement and uphold all company brand standards pertaining to housekeeping services
• Maintain and enforce rigorous quality and service protocols within housekeeping operations
• Develop, execute, and track annual training plans in collaboration with Assistant Director of Rooms and Floor Supervisors
• Review and approve training documentation and update standard operating procedures accordingly
• Identify, prepare, and support internal trainers to ensure comprehensive staff training
• Conduct regular and necessary training sessions personally
• Monitor training initiatives for effectiveness and progress
• Address and manage guest complaints, conducting investigations and providing coaching as needed
• Oversee new associate orientation with scheduled inductions and support during onboarding
• Foster collaboration and support among associates to enhance overall hotel success and guest satisfaction
• Support performance evaluations of housekeeping staff and cultivate strong supplier and service provider relationships to maintain quality standards
• Create a positive, motivated team environment encouraging teamwork and cooperation
• Supervise all housekeeping staff and contractors within the department
• Ensure adherence to grievance, disciplinary, and fair treatment procedures within the hotel
• Develop communication channels for efficient information flow in the department
• Manage daily operations through active presence on guest floors, public areas, and backend spaces, including performing spot checks and following up as required
• Rotate duties with supervisors to maintain familiarity with all housekeeping sectors
• Prepare for guest arrivals by reviewing and arranging requests timely
• Resolve guest concerns decisively to ensure satisfaction
• Assist the Assistant Director of Rooms in departmental management and act as deputy when required
• Drive departmental performance aligned with Forbes, LQA, and Rosewood Brand Standards to consistently exceed guest expectations
• Enter schedules into payroll systems and submit reports timely, including attendance in line with terms and conditions
• Complete special projects assigned by the Assistant Director of Rooms
• Ensure regular preventive maintenance and thorough cleaning in rooms, corridors, and public areas
• Supervise daily room assignments and conduct inspections of VIP rooms, guest floors, floor pantries, and other key areas
• Ensure proper use and care of equipment such as carts and baskets
• Report maintenance issues to engineering department and follow up as necessary
• Maintain high levels of cleanliness across all floors
• Manage inventory control for linens, cleaning supplies, and guest amenities to minimize losses and recommend stock orders accordingly
• Coordinate maintenance activities for carpets and upholstery
• Ensure all staff equipment is well-maintained and functioning