Event Services Manager

About Spark Arena

Spark Arena in Auckland is a leading venue with a seating capacity of 13,280, renowned for hosting major sports and entertainment events since 2007. As part of the Live Nation Group, the venue specializes in creating compelling and dynamic live experiences for diverse audiences.

Role Overview

We are seeking a proactive and commercially savvy Event Services Manager to join our team. In this senior-level position, reporting directly to the Head of Events, you will manage comprehensive event execution while supervising a team of Event Managers. You will also have full accountability for ticketing operations at the venue.

Key Responsibilities

• Lead the planning, coordination, and onsite delivery of events ensuring exceptional audience experiences.
• Manage and develop a team of two Event Managers, overseeing workload distribution and professional growth.
• Administer ticketing operations including on-sale processes, daily sales tracking, map configuration through TM1, and post-event data reporting, in collaboration with Ticketmaster.
• Serve as the primary liaison for event promoters and hirers, maintaining strong relationships and meeting client expectations.
• Coordinate front of house activities such as security, ushering, ticketing, and managing patron flow for seamless event execution.
• Champion health and safety initiatives by contributing to safety plans, risk mitigation, and ensuring regulatory compliance covering staff, contractors, and attendees.
• Work closely with hirers to explore and maximize additional ticketing revenue opportunities by selecting suitable products aligned with each event.

Required Qualifications and Skills

• Proven experience managing live events or venue operations, particularly large-scale events.
• Hands-on expertise with ticketing systems, preferably Ticketmaster or TM1, including knowledge of on-sale tactics and reporting.
• Demonstrated leadership skills with the ability to motivate and sustain team morale under pressure.
• Strong client relationship building skills, committed to exceptional service delivery to promoters and venue partners.
• Commercial insight with proficient budget, staffing, and resource management capabilities.
• In-depth understanding of health and safety standards applicable within venue operations.
• Flexible approach to working hours including nights, weekends, and public holidays and resilience in a fast-paced live entertainment environment.

Benefits of Working with Us

• An inspiring, music-centered workplace fostering innovation and collaboration.
• Pathways for career development and upward mobility.
• Flexible work arrangements to support personal and professional balance.
• Access to entertainment events and exclusive perks.
• Commitment to a diverse, equitable, and inclusive work culture.
• Comprehensive employee programs including wellness, mental health support, and volunteer opportunities.

Diversity & Inclusion

Our organization prioritizes genuine diversity and inclusion, encouraging expression of individual identity and offering support for balancing work and personal life. We welcome applications from all backgrounds regardless of gender, race, age, religion, sexual orientation, disability, or caregiving responsibilities.

Hiring Integrity

All recruitment communication will come exclusively from official company or affiliated brand emails. No fees or equipment purchases are required as part of the hiring process.