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About Absorb Software

Absorb Software is a leading global provider of AI-powered learning platforms, helping organizations maximize workforce potential through Strategic Learning Systems (SLS). Trusted by over 3,300 organizations and 34 million users worldwide, Absorb delivers personalized, scalable learning experiences that align with strategic business goals. The company fosters a culture of curiosity, continuous growth, and innovation, striving to empower both clients and employees in achieving impactful outcomes.

Role Overview

The Enterprise Account Manager is vital to Absorb’s mission, responsible for cultivating relationships with large, complex organizations. The role requires the creation and execution of strategic account plans aimed at expanding business within key accounts. This position involves working cross-functionally with internal teams and leadership to identify opportunities and drive sales success, focusing on upselling and cross-selling within the current customer base to foster growth.

Key Responsibilities

Establish and maintain trusted relationships with key decision-makers in targeted enterprise accounts.
Develop strategic account plans to uncover and close upsell and cross-sell opportunities.
Collaborate with internal teams—including leadership, solution engineers, and account development representatives—to execute expansion strategies from discovery through to closing deals.
Manage the sales pipeline diligently, ensuring timely actions to facilitate successful deal closures.
Work closely with support and technology teams to become a subject matter expert on Absorb LMS and the broader learning management ecosystem.
Demonstrate product functionalities and propose pricing options aligned with customer goals to support Absorb's growth.
Partner with Customer Success teams to identify risks and proactively reduce customer churn.
Utilize customer contact tools and maintain accurate records in relevant systems.
Track market trends and competitor activities, preparing pertinent reports and insights.

Qualifications and Experience

Minimum of 6 years in technology sales and client relationship management.
Proven ability to act as a trusted advisor to senior leadership within client organizations.
Exceptional written and verbal communication skills.
Experience engaging with a global clientele.
Willingness and ability to travel as required.
Strong collaborative skills and the ability to work effectively within internal teams.

Preferred Additional Qualifications

Post-secondary education preferably in business or an MBA.

Technologies Utilized

Absorb LMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Microsoft Teams, Adobe Acrobat.

Work Environment and Benefits

Remote-first employment with flexible work arrangements.
Comprehensive health and wellness benefits including retirement savings, bonus eligibility, generous paid time off, and medical and dental coverage depending on location.
Equipment allowance for new hires and a monthly Flex Allowance to support work success.
Ample opportunities for professional development and internal career advancement.
Employee-driven diversity, equity, and inclusion (DE&I) initiatives.

Company Values

Commitment to exceptional results through mutual care for colleagues and work quality.
A united team culture that embraces continuous learning and development.

Equal Opportunity and Hiring Process

Absorb Software is committed to diversity and inclusion, offering a safe environment for all employees. Hiring decisions depend on business needs and candidate qualifications. Reasonable accommodations are available upon request during recruitment. All candidates must pass background checks and demonstrate legal eligibility to work without sponsorship in their applied country.

Note: AI tools assist in organizing applications, but all hiring decisions are conducted by recruitment personnel. Candidates are encouraged to provide authentic applications without solely using AI-generated content.

Enterprise Account Manager