Duty Manager

About the Role

We are seeking a dedicated, organized, and personable Duty Manager to join our esteemed 5-star team at Ballyfin Demesne. This permanent position requires working five days per week on a rotating schedule spanning Monday through Sunday, including weekends and shift hours.

Key Responsibilities

• Ensure the smooth and efficient daily operations of the hotel.
• Conduct walkthroughs to verify all areas and staff align with expected standards.
• Support various departments to maintain seamless service delivery.
• Set an example through leadership and promote interdepartmental collaboration to uphold operational efficiency and 5-star customer service.
• Evaluate current procedures and propose enhancements for improved performance.
• Welcome guests warmly and professionally, ensuring a friendly atmosphere.
• Proactively anticipate guests' needs to elevate their experience.
• Stay informed about daily functions to competently address guest inquiries.
• Communicate clearly with all employees fostering positive relationships and a healthy workplace culture.
• Advise the General Manager on staffing needs to adequately support operational demands and guest satisfaction.
• Assist with the development, updating, and implementation of Standard Operating Procedures.
• Build and sustain strong teamwork with Heads of Departments and their teams to promote unified service quality.

Opportunity

This role is designed for an ambitious individual aiming to advance their hospitality career. It involves direct guest engagement as well as coordination with team members, ensuring consistent high-quality service delivery. The ideal candidate is a charismatic, confident communicator passionate about exceptional customer service.