Desktop Support Technician I

Overview

SynergenX Health Holdings, LLC is looking for an entry-level IT Desktop Support Technician I to become part of their expanding IT team based in the Northwest Houston Corporate Office (77070). This role suits early-stage IT professionals eager to gain practical experience in providing support across a dynamic healthcare setting.

Key Responsibilities

• Deliver initial-level technical assistance for Windows desktops, laptops, printers, mobile devices, and related peripherals.
• Diagnose and resolve issues with Microsoft Windows 10/11 operating systems and Microsoft 365 applications like Outlook, Teams, and OneDrive.
• Carry out installation, configuration, and deployment of hardware and software components.
• Manage user accounts within Active Directory and Microsoft Entra ID environments.
• Support workstation imaging, device provisioning, and onboarding processes for new employees.
• Maintain accurate hardware inventories and asset records.
• Log and document IT issues and their resolutions using the ticketing system.
• Escalate complex technical problems to senior IT personnel as necessary.
• Assist with technology rollouts at clinic sites and hardware refresh initiatives.
• Provide excellent customer service supporting users from various business units.

Qualifications

• Up to one year of experience in IT Help Desk, Desktop Support, or Technical Support roles; internships and hands-on training accepted.
• Preferred associate degree in Information Technology or a related discipline, or equivalent practical experience.
• Fundamental understanding of Windows 10/11, Microsoft 365, Active Directory, and computer hardware troubleshooting.
• Basic knowledge of networking fundamentals such as TCP/IP, DNS, and DHCP.
• Strong communication skills and a customer-service-oriented mindset.
• Excellent organizational abilities with a keen eye for detail.
• Willingness to quickly absorb new information and collaborate effectively with a team.

Preferred Skills

• CompTIA A+ certification or actively pursuing it.
• Familiarity with Microsoft Intune and Microsoft Entra ID.
• Experience with remote support tools and endpoint management technologies like Microsoft Autopilot.
• Basic proficiency in PowerShell scripting is a plus.

Work Schedule and Location

• Full-time schedule, Monday through Friday.
• Position requires full onsite presence at the Northwest Houston Corporate Office.
• May involve occasional travel to nearby clinic locations.
• Participation in after-hours support and special projects as business demands.

Compensation and Benefits

• Annual salary of $55,000.
• Medical, dental, and vision insurance plans.
• 401(k) retirement plan with company matching contributions.
• Paid time off and recognized company holidays.
• Company-covered life insurance.
• Employee assistance program and discounts.
• Opportunities for professional growth and development.
• Supportive and collaborative IT department environment.

Additional Information

• This role is strictly onsite in Houston, Texas metropolitan area.
• Candidates must have authorization to work in the United States with no employer sponsorship required now or in the future.
• Preference will be given to candidates residing locally in the Houston vicinity due to the physical workplace requirement.
• Equal Employment Opportunity employer committed to fair hiring practices without discrimination.

Why SynergenX?

Joining SynergenX means contributing to a crucial role in leveraging technology to enhance patient care across an expanding network of clinics. This position offers ample opportunities to develop professional skills under the guidance of seasoned IT specialists within a stable and growing healthcare company.