Customer Support Officer

About the Role

The Customer Support Officer at FR8 Logistics will play a pivotal role in connecting with new customers and maintaining ongoing client relationships focused on our logistics services. Candidates will be responsible for onboarding new leads, acquainting them with the services, and ensuring continual engagement to support repeat business and referrals.

Key Responsibilities

• Initiate onboarding of new clients and educate them about FR8's product offerings.
• Analyze customer needs and register their details accurately in the company application system.
• Maintain consistent communication with customers to foster ongoing relationships and encourage loyalty.
• Coordinate with senior management to understand sales targets and support team members in achieving goals.
• Build strong bonds with customers to ensure continuous logistic load opportunities.
• Collaborate closely with internal departments and transport partners to secure shipments effectively.
• Work efficiently under pressure to meet deadlines and achieve targets.

Candidate Requirements

• Exceptional negotiation and verbal communication capabilities.
• Strong teamwork skills and an ability to build interpersonal relationships.
• Access to a personal laptop or PC to perform job duties.

Additional Information: Comprehensive training will be provided from the date of joining. Following successful completion of the recruitment process, the company will issue a SIM card for official communication.

Visit our company website for more details about FR8 Logistics and our services.