Customer Support Executive

Job Overview

Solitaire Global is looking to hire a Customer Support Executive based in Ashok Nagar, Bengaluru. This is a full-time, office-based role involving rotational shifts.

Key Responsibilities

• Manage both inbound and outbound customer and service professional calls.
• Comprehend customer needs and provide guidance on platform usage.
• Support professionals with onboarding, account configuration, and usage of services.
• Efficiently resolve customer queries, complaints, and service-related issues.
• Achieve daily call volume and performance targets.
• Keep accurate records and update CRM databases regularly.
• Maintain high standards of customer satisfaction and service quality.

Candidate Profile

• Minimum education: HSC or any graduate discipline with at least one year experience in international voice services.
• New graduates are welcome; prior experience in international voice customer support, sales, or BPO is advantageous.
• Good English communication skills; additional languages are beneficial.
• Basic computer proficiency and familiarity with CRM systems.
• Ability to work effectively in a target-oriented environment.

Skills and Attributes

• Excellent verbal communication and interpersonal skills.
• Customer-centric approach.
• Strong problem-solving capabilities.
• Effective time management and multitasking skills.
• Preferred skills include sales and negotiation techniques.

Compensation and Benefits

• Competitive salary aligned with industry norms.
• Salary ranges from 20,000 to 27,000 INR per month plus incentives.
• Performance-based bonuses.
• Professional and supportive work environment.
• Opportunities for career growth and skill development.