Customer Support Executive – Voice Process

About the Role

As a Customer Support Executive specializing in voice processes, you will be responsible for engaging with customers over the phone, both through incoming and outgoing calls. Your primary goal is to assist clients, resolve their queries, and ensure a positive experience in every interaction.

Key Responsibilities

• Respond to customer inquiries and issues via telephone, handling both incoming and outgoing calls.
• Provide clear, accurate information about company services or products in a professional manner.
• Log and update customer details and interactions in the system promptly and accurately.
• Follow defined processes, guidelines, and script protocols to deliver uniform customer support.
• Strive to meet or exceed set performance objectives such as customer satisfaction and call-handling targets.

Requirements

• Excellent verbal communication skills in English or local languages.
• Basic computer skills for updating customer records and navigating CRM tools.
• Willingness to work in rotational shifts, including weekends or evenings as required.
• Openness to both fresh graduates and experienced candidates; prior customer service experience is a plus but not mandatory.