- 경험
- 3년 이상
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 1주 전
- 작업 모드
- 잡종
- 교육
- Bachelor's degree or equivalent experience
- 재개하다
- 신청 시 필수 사항
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About Findigs
Findigs is revolutionizing the rental experience by making the entire process transparent, swift, and equitable. Backed by $78M from prominent investors associated with Affirm, Gusto, and Uber, Findigs offers a comprehensive platform that delivers data-driven insights, enabling smarter and more predictable decisions for property managers and renters alike.
Role Overview
As a Customer Success Manager at Findigs, you will manage post-sale relationships for a portfolio of clients to maximize usage and value of the Findigs platform. This role involves balancing personalized problem-solving for key accounts alongside scalable, AI-powered processes for a wider client base. You will coordinate closely with Product, Engineering, and Sales teams to uphold a superior customer experience.
This position is primarily NYC-based, with an expectation to work onsite 3-4 days weekly; remote candidates on the East or West Coast may also be considered. Note that visa sponsorship is not available.
Key Responsibilities
- Act as the main contact and trusted advisor for assigned clients, guiding them toward successful use of Findigs tools.
- Innovate by integrating AI and automation workflows to enhance account management efficiency and team scalability.
- Manage net recurring revenue (NRR), identify growth opportunities, and coordinate upsell strategies in partnership with sales.
- Conduct quarterly business reviews with clients to share insights, demonstrate value, and align future objectives.
- Continuously monitor account health and usage metrics via dashboards and AI alerts to proactively address risks or opportunities.
- Develop multi-layered relationships across client organizations to align Findigs outcomes with client priorities.
- Collaborate with the broader Customer Success team to refine account management strategies and enhance playbooks.
- Gather client feedback to inform product development by working closely with Product and Engineering teams.
Candidate Profile
- Minimum of 3 years in a customer-facing role such as Customer Success or Account Management, ideally within B2B SaaS; backgrounds in proptech, business process design, or outsourced operations are advantageous.
- Outstanding communication skills, both verbal and written, capable of engaging senior client stakeholders with clarity and empathy.
- Technically adept with quick learning ability for new software applications.
- Proficient in AI tools for efficiency, including summarizing data, preparing materials, and generating insights; ability to create simple automations is a plus.
- Experience using CRM platforms (Salesforce, HubSpot) and customer support tools (Zendesk, Intercom, Jira).
- Strong independent problem-solving aptitude and ability to prioritize a full portfolio of clienti needs effectively.
- Comfortable navigating fast-paced, dynamic startup environments with a proactive, improvement-driven mindset.
- Bachelor's degree or commensurate experience.
Preferred Qualifications
- Previous experience in proptech or fintech sectors.
Additional Information
Findigs is committed to fair hiring practices and uses AI-assisted tools during recruitment that support but do not replace human decision-making. Interviews may be recorded with the option to opt out.
Compensation varies according to skills, experience, and role scope, and includes equity packages for full-time employees. This disclosure complies with NYC Pay Transparency Law.