Customer Success Associate

About Oler Health

Oler Health provides AI-driven technology aimed at simplifying documentation for skilled nursing facilities. Their tools assist healthcare professionals in reducing time spent on complex medical chart analyses, improving care transitions, ensuring value-driven reimbursements, and enhancing quality reporting. The platform also supports admissions teams in expediting interactions with referral partners while maintaining safety and operational sustainability. Recently, the company has experienced over 200% growth, partnering with hundreds of facilities across more than 30 states.

Role Overview

The Customer Success Associate is integral in facilitating the operational adoption of Oler's solutions, including the MDS and Admissions Modules. This role involves managing implementations, enhancing customer experience, and promoting engagement for long-term success.

Key Responsibilities

• Manage implementation projects by coordinating schedules, milestone tracking, and setup processes to ensure smooth integration and launch readiness.
• Oversee customer engagement throughout the implementation phase, identify risks proactively, and provide a premium customer service experience.
• Generate utilization reports to monitor adoption rates, spot optimization opportunities, and guide strategies for sustained success.
• Adapt to various tasks in a dynamic startup atmosphere, contributing broadly beyond defined duties.

Qualifications and Skills

• Two to four years of experience in customer success, operations, or related fields.
• Background in healthcare or healthcare-focused technology, specifically AI SaaS, is advantageous.
• Excellent communication capabilities, both written and spoken.
• Strong organizational aptitude with keen attention to detail.
• High emotional intelligence to cultivate trust and maintain effective cross-departmental relationships.
• Proficient in managing multiple projects and priorities concurrently.
• Experience using CRM systems such as HubSpot, Salesforce, or similar platforms.
• Comfortable with Microsoft Excel, Word, and PowerPoint, with eagerness to improve proficiency.
• Self-motivated, able to work independently, handle uncertainty, and take initiative in a fast-evolving startup setting.