Customer Specialist - Expression of Interest - Auckland

About the Role

This Expression of Interest (EOI) invites applicants for future Customer Specialist openings at ASB Bank across Tāmaki Makaurau branches in Auckland. Roles become available regularly and applications will be assessed on a rolling basis over the next six months.

Working at ASB

ASB’s mission is to help all New Zealanders move forward, no matter their circumstances, offering support every day to help customers get ahead. Being part of ASB means making a meaningful difference to customers’ lives, local communities, the environment, and the national economy. The team embraces diversity, different backgrounds, ages, and experiences.

Role Overview

As an ASB Customer Specialist, you will provide empathetic, respectful, and empowering support to customers and their whānau with everyday banking needs. You will foster genuine relationships by deeply listening to what matters most and guiding clients to suitable solutions. This includes introducing digital and self-service banking in an accessible and confidence-building manner.

Key Attributes

Bringing curiosity, care, courage, and continuous learning, you will ask insightful questions and provide personalized advice tailored to each customer’s needs, aspirations, and values. Whether assisting customers by phone at the Contact Centre or face-to-face in branch Advice Centres, you will contribute to a team that honors whanaungatanga, diversity, and community connection to create positive, trust-filled experiences.

Candidate Profile

• Previous experience in customer service roles such as retail, hospitality, call centres, education, reception, or similar, where relationship-building and helping people are key
• Strong attention to detail combined with the ability to multitask while maintaining quality
• Excellent communication skills, both verbal and written, with a respectful and clear style
• A calm, solutions-oriented mindset, confidently gathering information to assist customers
• Self-driven with resilience to stay positive and focused in dynamic environments
• A collaborative spirit keen to contribute to inclusive, supportive team culture

Employee Benefits

• Exclusive staff and banking discounts
• Discounts on Life, Car, Home, and Contents insurance
• Health, Group Life, and Income Protection Insurance coverage
• Access to special deals through suppliers and business partners
• Discounted everyday banking accounts and waived fees
• Charitable giving opportunities matched by ASB
• Enhanced parental, volunteer, and long service leave
• Special leave available for representing New Zealand in sports
• Community networks focused on Diversity, Inclusion, and Belonging
• Hands-on training to build skills and confidence
• Multiple career pathways within the bank
• Note: Some benefits and discounts apply only to permanent employees

Values at ASB

ASB’s culture is founded on its core values of Care, Courage, and Curiosity, which shape how colleagues interact with customers, communities, and one another.

How to Apply

Prospective candidates should register their interest by applying online and submitting a brief voice recording to demonstrate communication skills and style. Once eligibility is confirmed, applicants join the ASB Customer Specialist talent pool and may be contacted as suitable roles become available matching their preferences.

Additional Information

• Positions are based across Central, West, East, South, and North Auckland with Contact and Advice Centres available
• Application is a one-time process for consideration for multiple locations and work types
• Pre-employment checks including Police, Credit, and AML compliance will be required
• Only applicants currently eligible to work in New Zealand will be considered
• Applicants can withdraw their expression of interest at any time through the ASB Careers portal