Customer Service Representative - Ecotricity at Genesis

About Genesis and This Role

At Genesis, we foster a supportive and inclusive environment where every member feels valued and encouraged to grow. Whether you are just beginning your career or bringing years of experience, you’ll find a team committed to shared knowledge and personal well-being. This opportunity is for a Customer Service Representative to operate from our Auckland Central office, focusing on our Ecotricity product range.

Key Responsibilities

• Serve as the initial point of contact for customers with inquiries relating to Ecotricity products.
• Handle customer questions and transactions promptly and professionally to ensure outstanding service.
• Use customer interactions to promote growth by supporting sales through both incoming and outgoing communications.
• Maintain accurate records of customer interactions and actions within company systems.
• Proactively identify and suggest enhancements to improve customer experience and operational efficiency.
• Work collaboratively to contribute to a productive and encouraging team atmosphere.
• Comply with all internal procedures and regulatory requirements during customer request processing.

Qualifications and Personal Attributes

• Strong customer orientation with the capacity to listen actively, clarify needs, and respond effectively.
• Proficient in utilizing multiple computer systems simultaneously while maintaining high attention to detail and accuracy.
• Clear and professional verbal and written communication skills.
• Ability to maintain composure and remain objective in challenging interactions.
• Dependable and responsible in fulfilling commitments and adhering to processes.
• A positive and resilient approach to feedback with a continuous improvement mindset.
• Preference for working within structured environments and motivated by goal attainment.

Work Schedule and Compensation

This position is full-time, requiring 40 hours per week, Monday through Friday, with working hours between 8:00 AM to 6:00 PM. The starting salary is $60,300 annually. Upon demonstrating strong performance and gaining confidence in your role, discussions regarding potential hybrid work arrangements may be considered.

Employee Benefits

• Comprehensive Southern Cross medical insurance, along with life, trauma, and income protection insurances.
• Discounts on electricity and gas bills and entitlement to 20 additional Power Shout hours annually.
• KiwiSaver contribution match up to 4%, or 3% combined with GenSaver allowance.
• Paid training and opportunities for continuous professional development.
• Flexibility in work arrangements after establishing in the role.
• Annual wellbeing allowance, access to Best Doctors, plus various wellbeing programs and initiatives.

Additional Information

Genesis values inclusivity and ensures recruitment processes are accessible and fair. Adjustments or accommodations can be made available to support candidates throughout their application. The recruitment process includes a potential online chat with Sapia to understand you beyond your CV, supporting a human-centered hiring approach.