Customer Service Representative - BNT Silverdale

About Bapcor New Zealand

Bapcor New Zealand is part of the larger Bapcor Group, a prominent provider of automotive aftermarket parts, equipment, services, and solutions across the Asia Pacific region. We operate several trusted brands nationwide in New Zealand, such as BNT, Autolign, HCB, NZ Brake Co, Precision Equipment New Zealand, and JAS, offering one of the most extensive ranges of automotive parts available in the market.

We are more than just an automotive company; we are a purpose-driven organization motivated by our employees and commitment to supporting our customers and communities. Our focus lies in anticipating customers' needs and being there when it matters most. The New Zealand team plays a significant role in Bapcor Group’s regional strategy and local success.

Joining Bapcor New Zealand means joining a collaborative and high-performing business with over 1,000 locations and more than 5,000 employees across Australia, New Zealand, and Thailand. We value a safe and inclusive workplace where everyone can excel. Our core values include:

• Doing the right thing
• Being in it together
• Giving a damn
• Getting it done

Role Overview

We are seeking a dedicated customer service professional with a full New Zealand driver’s license and enthusiasm for automotive parts. The ideal candidate will provide exceptional customer service and assist customers in selecting the appropriate parts for their needs. This full-time position operates Monday through Friday from 8 am to 5 pm, with alternate Saturday mornings required.

Key Responsibilities

• Providing excellent service to trade customers both at the counter and via phone
• Assisting customers in identifying and selecting the correct vehicle parts and solutions
• Accurately picking, packing, and processing customer orders
• Identifying opportunities to upsell or recommend complementary products
• Developing and maintaining strong relationships with returning customers

Qualifications and Skills

• Prior customer service experience, preferably in the automotive or trade industries
• Proficient computer skills, with basic knowledge of Excel being beneficial
• Genuine interest or passion for cars or automotive parts
• Strong communication abilities and a positive, proactive attitude
• Capacity to work efficiently in fast-paced environments while maintaining accuracy
• Team-oriented mindset with willingness to collaborate and contribute

Additional Information

Why Choose BNT? Our workplace culture is highly regarded. Benefits include:

• Annual day off on your birthday
• One paid volunteer day each year
• Complimentary breakfast every morning
• Competitive salary with performance incentives
• Attractive discounts on our products
• Flat organizational structure with exposure to senior leadership
• Opportunities for career progression within the parent company, Bapcor, across multiple regions

We are proud to foster an inclusive work environment that welcomes applicants of all ages, cultural backgrounds, gender identities, abilities, and experiences. Our recruitment process is designed to be fair, unbiased, and accessible. Should you require accommodations for the application process, support is available upon request.