Customer Service Representative

About Anex Tour GmbH

Founded in 2016 in Düsseldorf, Anex Tour GmbH has quickly become a significant entity within Germany's tourism sector. Operating as part of the international anex tourism group (ATG), it ranks among the leading travel operators nationally. The company oversees four notable brands—ANEX TOUR, NECKERMANN REISEN, ÖGER TOURS, and BUCHER REISEN—combining more than 150 years of market expertise. Their diverse offerings focus on favored vacation spots such as Mallorca, Turkey, Egypt, the Canary Islands, Greece, and the Caribbean. Through continuous growth and innovation, they strive to enhance travel experiences and maintain a dynamic workplace.

Role Overview

This full-time position in Düsseldorf requires a committed Customer Service Agent responsible for serving as the primary liaison for customers and travel agencies. The role involves providing detailed advice on flights, hotels, and travel plans across multiple communication platforms, including phone and email. The agent supports customers throughout their journey to ensure a seamless travel experience while cooperating closely with internal departments and external partners. Excellent communication and tourism expertise will directly contribute to customer satisfaction and the company’s reputation.

Candidate Profile

The preferred applicant will have completed commercial vocational training coupled with relevant tourism industry experience. Proven telephone customer service skills and a dedication to exceptional client assistance are essential. Fluent and professional German language proficiency, solid communication skills, and a working knowledge of English are required. Familiarity with travel agencies, tour operators, and booking systems such as Toma, Amadeus, Bistro Portal, and WBS-Blank is advantageous. Candidates should display a proactive mindset, problem-solving capacity, and a customer-centric approach.

Responsibilities

• Professionally represent Anex Tour on all customer contact channels, including phone, email, and digital platforms.
• Offer detailed travel advice and booking support covering flights, hotels, and package tours.
• Serve as the main point of contact for travel agencies regarding Anex Tour’s products and services.
• Provide proactive support to customers before and during their trips to ensure satisfaction.
• Efficiently manage inquiries, delivering timely, precise information and solutions.
• Handle new bookings, amendments, and reservations with accuracy and attention.
• Stay informed about current travel products, systems, and market developments.
• Work collaboratively with internal teams to resolve any customer concerns and enhance service quality.

Benefits

• Work in a modern office located in Düsseldorf Nord with access to rooftop terrace and green spaces.
• Experience an international and culturally diverse work environment.
• Enjoy complimentary beverages, fresh fruit, and weekly breakfast offerings to support employee well-being.
• Access travel discounts for employees’ friends and family to enrich their travel opportunities.
• Benefit from free parking and close proximity to public transport including the S-Bahn and highways.
• Participate in ongoing professional training and skill development.

Equal Opportunity Policy

Anex Tour GmbH is dedicated to maintaining an inclusive and diverse workplace that offers equal employment opportunities regardless of race, gender, age, religion, national origin, disability, or other protected statuses. The company strives to cultivate a respectful environment where all employees can succeed and contribute. Applications from candidates of all backgrounds passionate about tourism are encouraged.