- 경험
- 6–8 yrs
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 2시간 전
- 작업 모드
- 사무실에서
- 교육
- Degree in Business, Communications, Customer Service Management, or a related discipline
- 적임
- Experienced customer service professionals with a degree in a relevant field and proven team leadership background who can manage high-volume parent enquiries and support enrolment operations.
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
About Busy Bees Asia
Established in 1983, Busy Bees has grown into one of the world’s most extensive childcare service providers, operating close to 1,000 education sites worldwide. Across Asia, the organisation runs 15 established early childhood education brands in Malaysia, Singapore, and Vietnam, each bringing its own strengths. Its centres are known for strong learning environments, highly qualified educators, innovative teaching approaches, structured curricula, and the use of advanced education technology, serving more than 15,000 students each year through around 3,000 educators and education professionals.
Role Overview
Busy Bees Asia is looking for a Customer Service Manager to guide the customer service function and ensure parents receive a smooth, high-quality journey from enquiry through to enrolment across its preschool brands.
This position focuses on building service excellence, strengthening team capability, improving day-to-day processes, and partnering with internal stakeholders to deliver a seamless customer experience.
Key Responsibilities
- Direct, mentor, and develop the customer service team so service standards and conversion targets are consistently met.
- Track team output, enquiry turnaround times, and customer satisfaction indicators.
- Assess customer conversations and provide regular coaching to improve service delivery.
- Study enquiry patterns, customer feedback, and operational data to uncover areas for improvement.
- Implement process enhancements and adopt effective practices that raise efficiency and improve the customer experience.
- Work with Marketing, Operations, Centre Leaders, and Enrolment teams to support enrolment goals.
- Prepare operational reporting and provide workforce planning suggestions.
- Handle escalated enquiries and service recovery situations with professionalism and care.
- Maintain adherence to company policies, procedures, and service standards.
Requirements
- A degree in Business, Communications, Customer Service Management, or a related field is required.
- At least 6–8 years of experience in customer service, contact centre operations, customer experience, or a similar area.
- Minimum 2 years in a supervisory or team leadership role.
- Strong spoken and written communication abilities.
- Experience handling large volumes of enquiries across multiple channels.
- Comfort using CRM platforms and customer management systems.
- Proven ability to coach and grow team members.
- Strong interpersonal skills and the ability to manage stakeholders effectively.
- Excellent organisation, prioritisation, and problem-solving skills.
- Capability to juggle multiple priorities in a fast-moving environment.
- A service-first mindset with a clear commitment to customer excellence.
Why Join Us
- Take on a leadership role with the chance to shape and develop a growing customer service team.
- Be part of a purpose-led organisation in the education sector.
- Enjoy a collaborative and encouraging workplace.
- Gain exposure to customer experience, enrolment operations, and continuous improvement work.
- Access opportunities for career growth and professional development.