Customer Service Executive - Remote PM Shift

About the Role

We are seeking passionate Customer Service Executives (Phone Advisors) with strong communication skills who enjoy assisting others and want to be part of a dynamic team. At Entel Connect, our customer service and cross-selling operations in Peru deliver solutions that simplify customers' lives using technology, efficient processes, and a dedicated human team that truly makes the difference.

Key Responsibilities

• Handle inbound calls professionally and empathetically, managing customer inquiries with care.
• Address customer questions effectively by providing clear and helpful resolutions.
• Represent the company with a friendly, proactive, and approachable manner.

Desired Attributes

• Excellent communication and customer-oriented skills.
• A committed attitude with eagerness to learn and grow.
• Flexibility to work rotating shifts as required.

Work Schedule

• Remote evening shift from 12:00 pm to 10:00 pm, full-time with 8 working hours plus breaks.

Training Details

• Paid training sessions held remotely from Monday to Saturday, 2:00 pm to 8:00 pm, after contract signing.

Compensation and Benefits

• Base salary of PEN 1150 plus unlimited commission potential.
• Comprehensive corporate benefits covering health, education, and entertainment.
• Opportunities for career advancement within the company.
• A positive and collaborative working environment.
• Complete employment benefits with formal payroll enrollment.

Additional Information

This opportunity is based in Lima, Peru, and requires candidates to work full-time onsite.