Customer Relations Officer

Role overview

National Bank of Fujairah is hiring a Customer Relations Officer to support branch customers in Dubai by delivering reliable, prompt, and unbiased financial service. The position focuses on creating a smooth customer experience, maintaining service quality, and helping the branch meet both sales and non-sales targets.

Job purpose

• Deliver financial services that go beyond customer expectations through fair, competent, timely, and hassle-free support.
• Help raise service standards at the branch level and own customer complaints through to complete resolution.
• Work collaboratively with the branch team toward KPI-driven goals, while also guiding and supporting new colleagues so they can settle in quickly and perform effectively.
• Share practical feedback on ways to improve products, services, and processes, especially where this can save time, reduce costs, or improve customer satisfaction.

Duties and responsibilities

• Serve NBF customers with high-quality support and work toward the performance targets assigned by the branch manager.
• Take full responsibility for customer complaints until they are resolved.
• Contribute as a team player within the branch to achieve shared sales and service objectives.

Qualifications and experience

A Diploma or Bachelor's Degree is required, preferably in Commerce. The role calls for 2 to 3 years of experience in banking or a similar service-oriented industry.

Additional information

This is a full-time onsite position based in Dubai, United Arab Emirates. No internship duration or start date has been specified.