- 경험
- 어느
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 8시간 전
- 작업 모드
- 사무실에서
- 교육
- Graduation (10+2+3)
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
About PhonePe Limited
PhonePe Limited is a leading Indian digital payments company established in August 2016. Its flagship app enjoys over 600 million registered users and operates a vast merchant network exceeding 40 million. The platform handles more than 330 million transactions daily with an annualized total payment value surpassing INR 150 lakh crore.
PhonePe's business portfolio includes distribution of financial products like Insurance, Lending, Wealth, alongside consumer tech ventures such as hyperlocal e-commerce (Pincode) and a localized Android app store (Indus AppStore). These offerings are aligned with PhonePe’s mission to empower every Indian by facilitating seamless money flow and service access.
Culture
PhonePe fosters an empowering workplace where employees are trusted and encouraged to take full ownership of their work from day one. The work environment promotes solving complex challenges rapidly while building impactful platforms touching millions.
Role Overview
Positioned as an Advisor within Customer Experience, this role is based in Bangalore and reports to the Assistant Manager of Customer Experience. The person in this role will engage directly with customers, resolve queries, and work collaboratively across teams to enhance service quality and product improvements.
Customer Experience Function
The customer experience team at PhonePe is committed to swiftly addressing user issues and using insights to refine product offerings. Every customer interaction represents unique challenges, providing continuous opportunities for personal and professional growth.
Key Responsibilities
- Maintain integrity and prioritize customer-first approach in every interaction.
- Manage queries related to PhonePe accounts and transactions efficiently.
- Adapt communication across phone and data channels effectively.
- Adhere to defined processes to resolve customer problems satisfactorily.
- Build and maintain customer trust through professional interaction.
- Achieve set hourly and daily productivity targets.
- Utilize internal tools and procedures to facilitate timely resolution.
- Properly escalate complex issues with assistance from relevant teams.
- Contribute suggestions toward process enhancements.
- Educate and guide users to maximize their experience with PhonePe services.
Required Skills and Qualifications
- Excellent written and oral communication skills.
- Strong ability to learn quickly and adapt.
- Active listening skills and comfort handling objections.
- High customer orientation and flexibility in responding to varied scenarios.
- Team player who accepts feedback constructively.
- Proficient multitasking, prioritization, and time management capabilities.
- Fluent in English and Hindi; knowledge of South Indian languages preferred.
- Completion of graduation (10+2+3) mandatory.
Employee Benefits
- Comprehensive insurance coverage including medical, critical illness, accidental, and life insurance.
- Wellness initiatives such as employee assistance programs and onsite medical support.
- Supportive parental benefits including maternity, paternity, adoption assistance, and daycare services.
- Mobility support with relocation, transfer, and travel policies.
- Retirement benefits including provident fund, gratuity, NPS, and leave encashment.
- Additional perks like higher education assistance, car leasing, and salary advance schemes.
Diversity and Inclusion
PhonePe values inclusive culture encouraging creativity, diversity, and equal opportunity regardless of gender, sexuality, religion, race, color, or disability. Reasonable accommodations during hiring can be arranged upon request.