- 경험
- 1~3세
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 1시간 전
- 작업 모드
- 사무실에서
- 교육
- Diploma or Degree in Business, Operations Management, Engineering, or a related field
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
About PRISM+
PRISM+ is a homegrown electronics brand from Singapore, now active in Australia, Malaysia, and the Philippines. Since starting in 2017 as a direct-to-consumer display technology specialist, it has grown into Singapore’s top monitor and smart TV brand. The company is recognised for offering premium products at accessible prices, along with an award-winning customer experience. Its product range has since expanded into a broader lineup of home electronics and appliances.
PRISM+ is looking for someone to join its team and contribute to a business where new ideas are valued, growth is supported, and daily work has a direct impact on the future of consumer technology.
Role Overview
This position focuses on managing customer experience and operational execution across technicians and in-house agents. The role involves ensuring service quality, improving processes, handling escalations, and supporting team performance through reporting, analysis, and structured problem-solving.
Key Responsibilities
- Lead and coordinate a team of technicians and in-house agents to support smooth operational outcomes.
- Maintain strong service and quality standards across customer experience and operations.
- Plan and execute projects that address operational challenges in a systematic way.
- Manage team workloads to ensure assignments and projects are completed on schedule.
- Prepare and maintain performance reports for the team.
- Review data to identify patterns, trends, and areas that need improvement, then build practical resolution guides.
- Resolve complex escalations and urgent customer concerns with a calm, structured, and solution-focused approach.
- Support other operational tasks and ad-hoc duties as required by the team.
- Oversee asset handling and logistics coordination.
Requirements
- A diploma or degree in Business, Operations Management, Engineering, or a related discipline.
- At least 1 to 3 years of experience in customer service, operations, or technical support.
- Previous experience leading technicians or ground operations teams will be an advantage.
- Strong troubleshooting ability and confidence in managing complicated operational issues and escalations.
- Comfort working with data, reporting, analysis, and trend spotting to support improvements.
- Well-developed organisation and workload prioritisation skills in a fast-moving environment.
- Proficiency in Microsoft Excel and reporting tools such as Google Sheets and dashboards; experience with CRM or ticketing systems is a plus.
- A proactive, hands-on approach with the ability to work independently and with limited supervision.
Additional Information
This is a full-time, onsite role based in Singapore, Singapore.